What are the responsibilities and job description for the Lead Customer Service Coordinator position at Lovelace UNM Rehabilitation Hospital?
Overview
Join our team as a day shift, full-time, Admitting - ER&OP Registration Lead Customer Service Coordinator in Albuquerque, NM.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- Lovelace UNM Rehabilitation Hospital includes state-of-the-art rehabilitation services for patients recovering from health care conditions. It is the only rehabilitation hospital in the state accredited in six programs by the Commission on Accreditation of Rehabilitation Facilities.
Responsibilities
- Leads and oversees the daily duties of assigned staff within a designated department.
- Provides guidance and training to assigned staff responsible for admitting, registering, scheduling, and verifying patient insurance policies.
- Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
- Adheres to policies, procedures, and regulations to ensure compliance and patient safety.
Qualifications
Job Requirements:
- High School Diploma or GED equivalent
- Two (2) years of directly related experience
- Medical Terminology.
- Knowledge of office procedures.
- Knowledge of insurance plans
Preferred Job Requirements:
- Associate's degree in a related field of study.
- Medical Office Experience
