What are the responsibilities and job description for the Customer Service Coordinator / CSC Ortho position at Lovelace Westside Hospital?
Overview
Join our team as a day shift, full-time, Ortho Customer Service Coordinator (CSC) in Albuquerque, NM.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- Lovelace Westside Hospital provides care to Albuquerque’s Westside and Rio Rancho, including a 24-hour emergency department and a wide range of inpatient and outpatient surgical capabilities such as Ear Nose and Throat (ENT), bariatric and orthopedic service lines.
Responsibilities
- Provides direct customer service and front desk assistance for assigned department to include but not limited to admitting, registering, scheduling and verifying insurance.
- Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
- Adheres to policies, procedures and regulations to ensure compliance and patient safety.
Qualifications
Job Requirements:
- High School Diploma or GED equivalent/
- Medical Terminology.
- One (1) year of previously related experience.
Preferred Job Requirements:
- Associate’s Degree in a related field of study
- Previous medical office experience
- Heart Saver Certified
