What are the responsibilities and job description for the Medical Receptionist position at Loveland Eyecare?
Description
About the role
See yourself starting a new career journey? As a Patient Care Coordinator, you play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check in/out. You will be provided with training and the tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care for our patients. This role is reported to the Department Supervisor and Office General Manager. Some weekend and evening shifts are required.
The wage range for this position is $18.00 to $22 hourly, commensurate with experience. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage.
You Will
- Provide patients with a personalized check in/out process experience that creates a timely, seamless, and positive experience.
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
- Assist in appointment confirmations and patient outreach in partnership with doctor availability.
- Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
- Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
- Collaborate with doctor(s) and team members to provide seamless patient experience.
- Order Contact Lenses.
- Check Insurances and material eligibility.
About You
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
- Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
- Flexible, nimble and agile mindset with the ability to wear multiple hats.
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
- Team player who is willing to collaborate to provide the best patient experience.
- Computer Savvy with excellent oral and written communication skills
- Professional attitude and ability to solve problems and respond to patient service requests.
Benefits
- Comprehensive medical benefits
- Matching 401(k)
- Holiday pay
- PTO
- Sick Time
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Ophthalmology
Schedule:
- 8 hour shift
- Evening shift
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $17 - $22
