What are the responsibilities and job description for the Retail General Manager position at Loves Travel Stops & Country Store?
Job Title: Retail General Manager
About the Role:
The Retail General Manager plays a key role in ensuring the smooth and efficient operation of our high-volume, multifaceted retail customer service center.
Key Responsibilities:
- Lead staff to provide exceptional customer service, managing processes, and executing strategies to enhance sales and customer satisfaction.
- Ensure a safe, clean, and well-maintained location in terms of exceptional customer service, facility maintenance, proper merchandising, and suitable marketing procedures.
- Drive sales of products and services through efficient ordering, stocking, inventory management, and waste management.
- Responsible for proper task execution, following effective safety practices, schedule and cash integrity, talent acquisition, employee development, and support HR functions.
- Work alongside team members to train and develop in order to maximize customer service expectations.
- Understand financial reporting which includes profit and loss statements to affect business changes and capitalize on opportunities.
- Addressing customer feedback and working to improve the overall experience.
Requirements:
- 2 years in retail, restaurant, travel stop or c-store, big box, grocery, or department store management.
- 2 years' experience managing operations with annual sales volume of $2 million.
- 2 years' experience deciphering and impacting budgets and P&L statements.
- 2 years' experience supervising and training 10 employees.
- Excellent communication and interpersonal skills with a customer satisfaction focus.
- Strong organizational and multitasking abilities with attention to detail.
- Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel.
- Frequent lifting/moving of items over 50 pounds or more.
- Ability to successfully complete a pre-employment background check, drug screen, and motor vehicle check.
Our Culture: Love's Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply. Love's has been fueling customers' journeys since 1964.
Salary : $2
