What are the responsibilities and job description for the Service Advisor position at Loves Travel Stops & Country Store?
About the Role
Service Advisors drive sales success in our facilities through salesmanship, leadership, and customer service. They are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a General Manager.
We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.
Main Responsibilities
- Maintain a safe and clean facility.
- Greet customers, address vehicle service needs, and document issues.
- Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
- Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.
Requirements
- 6 months experience in customer service or sales preferred.
- Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.
Desirable Skills
- Excellent communication and interpersonal skills with a customer satisfaction focus.
- Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
- Strong organizational and multitasking abilities with attention to detail.
- Effective teamwork skills.
- Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds.
