What are the responsibilities and job description for the Service Advisor position at Loves Travel Stops & Country Store?
Job Title: Service Advisor
We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department. This role is responsible for driving sales success in our Truck Care facilities through salesmanship, leadership, and customer service.
Key Responsibilities:
- Maintain a safe and clean facility
- Greet customers, address vehicle service needs, and document issues
- Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments
- Keep customers updated on vehicle status and provide comprehensive explanations of completed work
- Handle customer complaints and resolve concerns
Requirements:
- 6 months experience in customer service or sales preferred
- Valid driver's license with clean safety record
- Pass drug screening and medical exam as per regulations
Our Culture:
- Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023
- Love's has been fueling customers' journeys since 1964
- Innovation and perseverance continue to lead the way for the family-owned and operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe
About Us:
- Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers
- Giving back to communities Love's serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture
- The Love's Family of Companies includes Gemini Motor Transport, Speedco, Love's Truck Care, Musket, Trillium, and TVC Pro-driver
