Customer Advocacy Specialist

Well-known local construction services company Lovett, Inc. is looking to expand our administrative team with the addition of an intuitive and driven Customer Advocacy Specialist with high standards for excellence and the dedication and desire to soar high above them.

Within this role, not only would you be the direct point of contact for continuous customer relationship building, but you’d also be striving to provide the customer with the highest luxury of service we are capable of here at Lovett, Inc. – we do whatever it takes for the customer, 100% of the time!

The focus of the role is to guarantee that our customers receive the best service possible with the use of quick, out-of-the-box thinking and problem-solving skills, as well as an eye for detail for completing service-specific preparations such as procuring permits and processing purchase orders.

With a proven track record of more than 25 years providing diverse construction-based services in the Greater Portland Metro area, Lovett takes pride not only in our ability to deliver top-notch customer service, but also in fostering a positive and supportive organizational culture that sets us apart in the industry.

If the phrase “5-Star Customer Service” resonates with you, you find fulfillment in connecting with people, and you know what it takes to provide that next-tier service, then we want to talk to you!

Why You’ll Love Working For Us (Our Benefits):

• 401K w/ 3% Match
• 100% Employer-Paid Health Insurance for Employees
• Supplemental Aflac & Whole Life Insurance Options
• PTO & Paid Holidays
• Low Premium Vision & Dental Insurance
• Room for Personal Growth & Development
• Tuition Reimbursement after 1 year of Employment
• Employee Referral Program
• Retail Discounts
• Book Reimbursement
• Employee Lifestyle Enrichment Program
• And More!!

With a company culture that leans heavily on our Core Values (Safety, Opportunity, Kindness, Growth, & Having Fun), you’ll find your days filled with variety alongside a team that has an equal drive towards excellence.

***The right fit candidate for this role would come to Lovett, Inc. with an extensive background in customer care and in building customer rapport, and those with experience working in any skilled trade field are highly desired.***

If you feel your experience aligns with the role of Customer Advocacy Specialist and have an interest in experiencing an amazing workplace culture, consider applying today!

Responsibilities:

• Provide Excellent 5-Star Customer Service
• Answer inbound customer service calls throughout the day & answer customer emails
• Manage purchase orders, request online service permits, W-9’s, locates & liens
• Utilize troubleshooting and problem-solving skills to ensure customers receive the best and most applicable services possible
• Practice & promote decision-making based on the company’s Code of Conduct
• Use and input detailed and accurate customer information into ServiceTitan (training provided)
• Dispatch field crew via ServiceTitan
• Take customer credit card and contact information for billing
• Additional tasks as needed

Qualifications:

• Previous experience providing top-tier customer service is a must (4 yrs)
• Candidates with prior administrative experience in any skilled trade industry are highly encouraged to apply
• Previous experience using ServiceTitan is a huge plus
• Able to maintain an average typing speed and be familiar with Outlook and MS Suite
• Able to communicate with (written & verbal) with both customers and Lovett field employees
• Must be comfortable communicating via phone throughout the workday
• Must be eligible to legally work in the United States

Lovett, Inc. is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job Type: Full-time

Pay: $28.00 - $32.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Morning shift

Application Question(s):

• In your own words, describe what Top-Tier Customer Service looks like to you.

Experience:

• Customer Service/Support: 4 years (Required)

Ability to Relocate:

• Portland, OR 97218: Relocate before starting work (Required)

Work Location: In person

Salary : $28 - $32