What are the responsibilities and job description for the Retail Sales Associate-Shops at Mission Viejo position at Lovisa?
Retail Sales Associate
POSITION DESCRIPTION AND KEY MEASURES
Department: Retail Operations
Location: Store Location
Report to: DM
Number of direct reports:
POSITION PURPOSE AND EXPECTATION:
Position Summary:
We're seeking an energetic and customer-focused Sales Associate to join our retail team. The ideal candidate will provide exceptional customer service while supporting store operations and maintaining our high visual merchandising standards.
Key Responsibilities:
- Deliver outstanding customer service by greeting customers, understanding their needs, and providing personalized product recommendations
- Process transactions accurately using our Point of Sale (POS) system
- Maintain store appearance through regular cleaning, organizing, and straightening of merchandise
- Execute daily stocking tasks, including receiving shipments, replenishing sales floor inventory, and organizing stockroom
- Support Store Manager with daily operations, reports, and special projects
- Build deep product knowledge to effectively communicate features and benefits to customers
- Drive sales through suggestive selling and creating genuine connections with customers
- Embody our brand values and serve as a brand ambassador both in-store and in the community
Requirements:
- High school diploma or equivalent
- Previous retail experience preferred
- Ability to work in a fast-paced environment
- Strong communication and interpersonal skills
- Genuine passion for retail and fashion
- Flexible availability including evenings, weekends, and holidays
- Physical ability to stand for extended periods, lift up to 25 lbs, and move throughout the store
- Basic math skills and attention to detail
