Property Manager

LOCATION: Patsy Surh - 3740 South G Street, Tacoma WA 98418

POSTING DATE: 02/04/2024

REPORTS TO: Area Manager

HOURS: Monday-Friday, 40 hours per week

PAY RANGE: 67,725-75,000

BENEFITS: Medical, dental, vision, retirement, life insurance, long term disability insurance and sick leave are available to employees. Employees accrue 116hours of vacation during the first year and receive 11 paid holidays. (Prorated for part-time employees).

POSITION TYPE: Exempt, Full-time

The Property Manager will coordinate housing management procedures, develop programs and activities aimed at creating a positive living environment with enforcing consistent policies and procedures that are in full compliance with funding regulations.

Responsibilities:

• Staff support, training, and supervision:
• Hire, supervise, train, and support Maintenance to ensure they have the tools and methodology to be successful in their work.
• Ensure a positive team approach.
• Identify training needs for housing management staff and help implement training for Public Housing Units.
• Support on-site staff in effectively maintaining established policies and programs at LIHI Properties.
• Troubleshoot tenant issues to determine the best course of action.
• Complete staff evaluations that address performance concerns, set goals with clear performance expectations.
• Apply training in conflict resolution, landlord/tenant law, Fair Housing, and Low Income housing Tax Credit program compliance and SHA section 8 compliance and other program requirements as required.

Program Management and Compliance Implementation:

• Develop a program of activities, education, and other meetings with tenants.
• Develop, implement, and expand housing management policy and procedures that promote consistency, compliance with Fair Housing regulations, and meet funding compliance requirements.
• Assume property maintenance oversight responsibilities including ordering and approving repairs, inspecting the condition of the building, scheduling of maintenance, preparing vacant units for lease, etc.
• Develop a thorough understanding of contracts with funders, complete accurate and timely reports to funders, and ensure compliance with funder agreements.
• Involve property management staff in planning and decision making at the property.
• Review site paperwork and tenant files for proper procedures and documentation.
• Provide regular reports to LIHI Management staff regarding property management issues.
• Provide feedback on improvements needed. Conduct staff meetings and planning sessions.
• Attend community meetings to maintain good communication with neighbors and HOA board.

Financial Management:

• Apply a working knowledge of Bostonpost property management software, reviewing staff work, and review summary reports to assist staff with checking the accuracy of their work, making corrections as needed.
• Manage finances, monitoring the budget against the actual, purchase office supplies, collect
• Rents, maintain rent roll, maintain petty cash fund, and ensure that there is a clear audit trail for all administrative functions.
• Work with the Area Manager to manage finance and accounting functions.
• Prepare the needed reports to King County, the City of Seattle and City of Kenmore for the Operation and Maintenance funding for the project.

Property Facilities Management:

• Conduct site physical condition reviews monthly. Review at least quarterly and if required more often, the tenant units to ensure that LIHI buildings are well maintained. Provide feedback to the Maintenance Manager.
• Compile information for and complete the Capital Needs Assessment report and replacement reserves use. Prepare annually the preventive maintenance schedule to be followed for the housing and for the building.
• Monitor the implementation of preventative maintenance work.
• Assume property maintenance oversight responsibilities including ordering and approving repairs, inspecting the condition of the building, scheduling maintenance, preparing vacant units for lease, etc.
• Perform other responsibilities as assigned.

Qualifications:

• Four years of property management of a building with more than 50 units, and preferably of type 5 construction with elevators and security, security cameras, and alarm monitoring systems.
• Experience with and a strong working knowledge of landlord, tenant, and Fair Housing laws.
• Experience managing at low-income housing projects and a strong working knowledge of compliance with Low-Income Housing Tax Credit financing, Public Housing and Section 8 requirements.
• Excellent supervisory skills with a minimum of two years supervisory experience with more than two property operations employees, including providing training and developing the skills of others.
• Experience developing, implementing, and monitoring policies and procedures, and project troubleshooting.
• Experience working in and coordinating groups and team building.
• Must possess excellent written and oral communication skills. Demonstrated experience that shows a high degree of interpersonal skills working with staff, housing residents, housing partners, and the public.
• Good mathematical aptitude and ability to understand financial statements and budget preparation
• Proficient in Word and Excel spreadsheet programs. Previous experience with record-keeping and report preparation.
• Ability to work independently with minimal supervision while performing multiple tasks.
• Experience working with homeless people in a residential setting, familiarity with a Housing First model is desirable.
• Must successfully pass a background screening

The Low Income Housing Institute is an equal opportunity employer. Qualified members of historically marginalized and underrepresented communities are encouraged to apply. LIHI participates in the e-verify system.

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI is a BIPOC organization committed to anti-displacement, equitable development, and racial justice. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.