What are the responsibilities and job description for the Medical Administrative Assistant / Receptionist - Full-Time position at Lowcountry Medical Practice Management?
Medical Administrative Assistant - Full Time/Hourly - Annandale, VA
Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.
Critical Thinking Skills Required
- Must be able to speak with patients and use practice management system to answer inquires accurately and confidently and while maintaining patient confidentiality.
- Must be able to think critically about how to properly handle emergent situations that may arise in the healthcare environment.
- Must be capable of performing proper research concerning patient claims and request before escalating to management and to the physician.
- Must be able to properly assess patients concerns and provide minimum assistance required as a Medical Administrative Assistant without working outside of your scope of practice and expertise.
- Must understand basic medical office terms and protocols.
- Must be aware of HIPAA Rules and Guidelines and how to properly protect the privacy of patients.
Communication Skills Required
- Must be able to communicate the details of patients issues with accuracy to the physician. This includes medication issues, medication request and pertinent patient messages left for the physician.
- Must be able to communicate physicians responses or directives to patients with 100% accuracy. This includes written data, in person, or audible communication.
- Must at all times show that you care and show compassion for patients concerns and wellbeing.
- Must have have financial literacy and be able to provide daily financial ledgers to management team and physician.
Daily Job Duties and Responsibilities
- Greet patients
- Register patients according to established protocols
- Assist patients to complete all necessary forms and documentation including medical insurance
- Ensure patient information is accurate including billing information
- Inform patients of medical office procedures and policy
- Maintain and manage patient records
- Answer incoming calls and deal with inquiries
- Transfer calls as required
- Schedule patient appointments
- Collect co-pays and payments
- Schedule hospital admissions, tests, scans and outside appointments for patients
- Obtain external medical reports as required by medical professionals
- Respond and comply to requests for information
- Deal with incoming and outgoing post to website and social media
- Complete other clerical duties as assigned
- Maintain stock of forms and office supplies
- Ensure reception area is well maintained, neat and clean
- Safeguard patient privacy and confidentiality
Other Details
- Must be a team player.
- Performance reviewed every 90 days by physician and hiring team.
- Pay determined based on experience.
- No Medical Benefits included
- Non-Remote
Education Requirement
- High School Diploma or GED
- Associates or Certificate in any Allied Health Field preferred but not required
- At least 2 years experience in healthcare field
