What are the responsibilities and job description for the Customer Service Representative position at Lowe's?
Lowe's is a leading home improvement company serving millions of customers every week. We're committed to helping our customers improve their homes and communities through quality products, services, and expertise.
About the Role
We're seeking a Customer Service Representative to join our team in one of our stores. As a key member of our sales floor team, you'll be responsible for providing exceptional customer service, answering questions, and delivering friendly and professional interactions with our customers.
Key Responsibilities
- Welcome customers to Lowe's and provide them with information about our products and services.
- Assist customers with locating and handling merchandise.
- Process orders and deliveries accurately to ensure customers receive their merchandise on time.
- Cross-train in other areas of the store to help deliver the best customer service.
- Prepare merchandise in your department based on customer needs.
Requirements
- 6 months experience using a computer and common retail technology.
- Reading, writing, and basic arithmetic skills.
- Able to perform duties that may require prolonged standing and lifting up to 25 pounds.
Benefits
We offer a competitive salary and benefits package, including multiple health insurance options, tuition assistance, and a company-matching 401(k) plan. We also have a strong commitment to diversity, equity, and inclusion and welcome applicants from all backgrounds.
