Dir-Digital Commerce - Item and Content

Your Impact
The Director Digital Commerce, Item and Content will lead a team, within their assigned area of strategic focus, ensuring that the platform is always ready to support business operations, while ensuring a seamless customer experience for the DIY and Pro customer. They are responsible for developing processes and identifying the best tools to maximize productivity derived from both global and self-identified initiatives. This role will have end to end ownership of product content strategy, ratings and reviews, customer Q&A, social commerce and Item optimization with partnerships that may include strategic suppliers, Enterprise Item Content, IT, Marketing, other segments of Digital Commerce Operations, Analytics, Category Optimization, Brand Advocates, and Merchandising. This role will draw on operations experience, managing workflow across the entire team, own and author business reviews of the team processes, while managing priorities against customer and associate impact to deliver results. This leader will drive synergies between the various functions of his/her team as well as external stakeholders, with specific focus on key cross-functional partners at the senior leadership level to gain alignment on planned initiatives and ensure mid to long-term strategies and tactics are being supported and engaged within the Digital Channel.

Work with a Winning Team

On our team, you'll have the chance to shape the future of retail technology while working alongside talented individuals and leaders who share your passion for innovation and excellence. Our CEO is forward-thinking when it comes to tech, and with a technology team led by one of Forbes Top 50 CIOs you can come to work knowing you’ll have the tools, tech, and support needed to advance your skills.

Since we’ve been in business for over 100 years, we’ve built an excellent track record of growth and success. We also know what it takes to create an inclusive culture that supports you. Here you have the freedom to team up and collaborate, explore your every curiosity, and help us shape the future of retail.

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

What You Will Do

• Defines strategy, direction for Product Content, User Generated Content and Item management while overseeing implementation of efficient processes and timelines for teams; drives process improvements where needed.

• Work in partnership with Marketing, Merchandising, Digital Category teams to leverage corporate strategies to optimize inbound traffic levers as well as site monetization efforts with the intent to increase customer and product engagement.

• Accountable for on-time and accurate execution of business and tech project requests.

• Embrace changing business and stakeholder needs and industry trends to evolve the product content and item strategy, refine operations, and develop and grow capabilities to enhance business value and maintain a happy and healthy team.

• Ensures cross-functional partners are aligned and accountable to adhering to content and operational standards and timelines to assure peak operational efficiency; drives process improvements where needed.

• Provide strategic, customer-focused direction and decision making for all product category content standards, social commerce engagement mechanics, ratings & review cultivation, and item ecosystem enhancements. Sets the north star for the teams work as well as the strategy of how to achieve those goals.

• Responsible for the internal and external tools, services and platforms utilized by the team to execute their work.

• Ensures release support is executed within defined processes and timelines; drives process improvements where needed.

• Effectively organize and communicate optimal processes to improve Digital Category, Merchant, and Vendor productivity.

• Accountable for release sign-off and readiness by providing release go/no-go decisions for releases and change requests; recognizes and accounts for omni-channel dependencies and potential impacts.

• Develop and manage a global team that operates both within US and India.

• Build standards for Analyst and Manager development. Set targets for success in role as well as cultivate talent for growth within the team. Work closely with other Directors to build cross departmental opportunities for development.

Required Qualifications:

• Bachelor's Degree in Business, Marketing, Engineering, User Experience, Retail Operations or other related field.

• 10 Years Experience in a combination of content management/strategy, as well as, proven experience in 2 or more of the following: user experience, creative design, project management, product management, business analysis, program management, retail merchandising, online or product marketing.

• 6 Years Demonstrated delivery of business results and people leadership in driving customer value through improving the customer content ecosystem.

Preferred Qualifications:

• MBA or Master's Degree in equivalent advanced field.

• 5 Years Retail/Online/Ecommerce experience.

Benefits

• 401k with up to 4.25% match
• Discounted Employee Stock Purchase Plan (15% discount of strike price)
• Tuition-Free Education
• 10-week Maternity/Parental Leave
• 10% Associate Discount

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Pay Range: $123,400.00 - $205,700.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.