What are the responsibilities and job description for the Pro Fulfillment Delivery Manager position at Lowe's?
The Pro Fulfillment Delivery Manager is primarily responsible for ensuring Job site Delivery is executed at the highest standard for our Pro Customer’s. Success is accomplished with the highest service and quality control standards, for Pro customers in a specific market for product purchased through Lowe’s Retail Stores or Lowes Online. Daily interactions will include coordination between Lowe's stores Pro Service teams, the Pro Fulfillment Center market teams, and Delivery operations teams. The MDM works closely with cross-functional business units, including store/operations management, stores, Pro Fulfillment leaders, and Field Delivery Directors to identify and implement solutions that support successful jobsite delivery operations, all while acting as an advocate for Pro customer.
Responsibility Statements
Minimum Requirements
Responsibility Statements
- Oversees a Market-based Pro Fulfillment ASA (Administrative Service Associates) team responsible to support delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts.
- Responsible for Warehouse operations and Inventory control of full Pro Job site delivery assortment. In depth knowledge of Warehouse operational processes, Inventory management principles and 3pl delivery provider management.
- Full budgeting accountability to include labor management planning. Needs a knowledge of financial statements and plans. Analyzes variances and creates corrective actions.
- Prepares action plans, resolves problems, completes audits and identifies trends.
- Extensive knowledge of Pro and Job site Delivery Operations and processes. Must have the ability to manage 3pl delivery provider and third party dedicated driver teams.
- Serve as the market leader of the Pro Fulfillment Center Network through interactions with 3PL delivery providers, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes (RDC, FDC, etc.) and store operations.
- Identifies capability gaps and provides coaching in partnership with 3rd party delivery operator’s leadership teams to address gaps and improve service.
- Communicates Delivery successes and opportunities regularly with our Retail Selling stores to improve customer sales/delivery experiences. Builds and maintains Business relationships with Retail and Pro Lowes partners.
- This role performs supervisory responsibilities including employment decisions regarding hiring, promoting, demoting and terminating, conducting performance reviews, appraisals, coaching and developing associates.
- Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experiences.
- Reviews Market-level productivity and quality metrics with Markets on a Daily/Weekly and Monthly basis and utilizes this information to drive operations improvements at the Market level.
Minimum Requirements
- Bachelor’s Degree – Operations, Supply Chain, or related field and 7 years of relevant experience.
- Ability to lead others to deliver business results and handle multiple tasks in a past paced environment.
- Effective problem solving, change leadership, team orientation and empowerment skills.
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
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