What are the responsibilities and job description for the Supply Chain Operations Manager position at Lowe's?
Company Overview
Lowe's Companies, Inc. is a leading home improvement retailer serving millions of customers weekly in the United States. With over $86 billion in annual sales, Lowe's operates more than 1,700 stores and employs approximately 300,000 associates across the country. Our goal is to provide excellent customer service while supporting the communities we serve through various programs focused on creating safe, affordable housing and developing skilled trade experts.
Job Description
- Manage daily tasks, oversee delivery operations, and analyze call metrics to improve processes.
- Lead problem-solving efforts, resolve customer escalations, and enhance delivery experiences.
- Solve problems, identify trends, and collaborate with third-party logistics providers for exceptional results.
Key Responsibilities:
- Oversee market-based teams, manage performance, and analyze data for process improvements.
- Interview, hire, and train associates on Home Delivery processes and systems.
- Motivate and manage associates daily, create schedules, and communicate with customers on escalated issues.
Salary : $86
