Patient Service Specialist (KHMER FLUENCY)

Company Description

Based in the heart of downtown Lowell, Massachusetts Lowell Community Health Center is currently seeking a Full-Time Nurse Community Health Worker/Care Coordinator.

With over 400 employees, the Health Center has expanded and relocated to a new state-of-the-art facility as of December 2012. The Health Center is a diverse, community-based health care organization. Lowell Community Health Center programs have been recognized as national models. The Health Center was also named one of the top five health centers in the nation for excellence in cultural competency. The Health Center's employees speak 28 different languages and over 80 staff are trained in medical interpreting.

• Patients trust Lowell Community Health Center. Every year, we touch the lives of nearly 50,000 people – or almost half the population of the City of Lowell.
  
• More than 90% of Lowell CHC patients are low income, and 46% are best served in a language other than English.
  
• Since opening our new comprehensive facility in a renovated mill on Jackson Street in 2012, more than 9,000 additional patients have turned to Lowell CHC for a full range of primary care, including OB-GYN and behavioral health services for adults and children, with over 176,000 visits in 2014.
• We also have a Pharmacy serving health center patients and others in the community

Job Description

Serve as the primary contact for new and established patients and customers accessing services at LCHC. Greets and welcomes patients and customers in a welcoming and professional manner. Registers patients with accuracy and efficiency, updates demographics, verifies insurance eligibility and collects co-pays. Inform patients of their rights and responsibilities as an LCHC patient. Work collaboratively with other members of the health care team in order to provide superior patient care delivery. Provides overall excellent customer service.

MAJOR RESPONSIBILITIES

· Meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner

· Maintain needed forms and office supplies required for front desk area offices/order supplies as needed.

· Assure the readiness of the reception areas for each working day, have front desk activities fully operational at the start of business hours

· Assist patients in properly completing required forms

· Ensure that all required forms are obtained, completed and signed.

· Respect and maintain privacy and dignity of patients/clients: assure patient/client confidentiality at all times

· Accurately register and input patient demographics into the computer system according to practice protocol

· Verify insurance coverage where applicable according to LCHC protocol, refer to health benefits department if needed

· Assign chart numbers and organize new patient paperwork according to practice procedures and ensure that the medical record is ready for medical staff.

· Collect cash and credit card payments, record payments, & provide receipts as needed

· Prepare and balance financial day sheets & close out credit card machine, submit all forms and fees to the appropriate department

· Participate in staff and educational meetings

· Provide excellent customer service to both external customers and internal customers

· Perform other work-related duties as assigned

· Oversee reception area, ensuring that potential delays are communicated to patients and/or departments.

· Maintains current knowledge of registration processes, health center systems and changes.

Qualifications

High school diploma or equivalent, minimum of one year’s experience in a customer service related position, preferably in a health care setting. Knowledge of or the ability to learn computer systems. Good typing/keyboard skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.