Panel & Schedule Coordinator

The Organization:

Lowell Community Health Center (Lowell CHC) is a, community-based health care organization. Our programs have been recognized as national models. With a career at Lowell Community Health Center, you will be joining a dynamic team of passionate and talented people.

The Position:

The Panel and Scheduling Coordinator serves as an administrative resource to clinical departments, focusing on managing provider panels and ensuring access for new patients. This role involves monitoring provider panels, collaborating with clinical and administrative departments, and ensuring patients receive coordinated and high-quality care.

Essential Functions:

• Monitor panel reports and ensure provider data accuracy on a recurring schedule, including reviewing appointment history and consulting with providers for appropriate panel assignments.
• Collaborate with the analytics team to update and maintain the monthly panel report. Assess actual panel size against ideal panel size and discuss adjustments with Practice Managers.
• Work under the direction of Practice Managers to align schedule templates with provider panel changes and notify providers about open/closed panels.
• Update and maintain patient statuses, including unassigned, inactive, deceased, or non-LCHC patients.
• Assign and reassign patients as needed, ensuring appropriate follow-up for continuity of care.
• Support clinical departments with patient reassignment and panel management due to provider departures.
• Assist with PCP change requests and update PCP fields as needed.
• Monitor new patient influx into clinician panels, analyze clinician capacity, and collaborate with medical directors and clinicians for appropriate assignments.
• Manage the intake process for new patients, including scheduling appointments, collecting patient information, and coordinating care with healthcare providers.
• Communicate with patients to gather medical history and current needs, address inquiries, and provide education about healthcare services.
• Deliver excellent customer service to patients and staff.
• Provide professional and proactive support, establishing effective working relationships with internal and external team members.
• Perform other work-related duties as assigned.

Experience and Education:

• Associate’s degree preferred; experience in a healthcare setting required.
• Knowledge of electronic medical records and healthcare system navigation is a plus.
• Must have effective verbal and written communication skills.
• Strong data entry, computer, and phone skills.
• Detail-oriented with a high level of accuracy.
• Cross Training in Patient Service Department 

Preferred Qualifications:

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Experience with panel management, patient outreach, and population health initiatives.
• Ability to track and analyze patient panel data to support provider scheduling and patient care continuity.
• Knowledge of medical terminology and healthcare workflows.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills to coordinate with providers, clinical teams, and patients.
• Problem-solving skills and attention to detail.
• Ability to work independently and collaboratively in a team-based environment.

Non Essential Functions:

• Other duties as assigned
• Performs work of equal skill and responsibility as directed.   May also perform work of a higher level in preparation for increased responsibility and may be requested to do work of lesser responsibility when the work load so requires.