Patient Service Representative

Lowell Community Health Center (Lowell CHC) is a diverse, community-based health care organization. Our programs have been recognized as national models and Lowell CHC was named one of the top five health centers in the nation for excellence in cultural competency. With a career at Lowell CHC, you will be joining a dynamic team of passionate and talented people.

Summary: 

The Patient Service Representative at Lowell Community Health Center is a crucial member of the healthcare team, the first point of contact for patients, visitors, and staff. This role is responsible for providing excellent customer service, managing patient intake, collection of registration data, scheduling/re-scheduling appointments, and handling various administrative tasks. The ideal candidate will be professional, friendly, and efficient in managing multiple tasks in a fast-paced environment. 

Responsibilities: 

Patient Reception: 

• Serve as the primary point of contact for patients, addressing inquiries, providing information, and ensuring effective communication between patients and healthcare providers. 

• Greet patients and visitors with a warm and friendly demeanor. 

• Check in patients for their appointments and verify personal information. 

• Direct patients to appropriate waiting areas or examination rooms. 

Appointment Scheduling: 

• Facilitate patient registration, verify insurance information, and ensure accurate data entry in the electronic health record (EHR) system. 

• Schedule, reschedule, or cancel patient appointments as needed. 

• Provide information about appointment times and preparation requirements. 

Communication and Customer Service: 

• Deliver exceptional customer service, creating a welcoming environment for patients and visitors. Resolve patient complaints and issues in a professional and timely manner. 

• Address patient inquiries or direct them to the appropriate staff members. 

• Communicate with care team to ensure smooth patient flow. 

Administrative Duties: 

• Maintain and update patient records in electronic health record (EHR) systems. 

• Collect co-pays and other payments, providing receipts as required. 

• Manage patient intake forms and other documentation. 

Office Organization: 

• Keep the front desk area clean and organized. 

• Ensure patient confidentiality and comply with HIPAA regulations. 

• Maintain office supplies and request restocking when necessary. 

Collaboration and Teamwork: 

• Work collaboratively with medical staff, including doctors, nurses, and medical assistants. 

• Assist in coordinating patient referrals to specialists or other departments. 

Qualifications: 

• High school diploma or equivalent; additional education in healthcare administration or a related field is a plus. 

• Experience in a healthcare or customer service environment is preferred. 
• Effective communication and interpersonal skills. 
• Proficiency in Microsoft Office and EHR systems.

• Ability to handle multiple tasks and work under pressure. 
• Knowledge of HIPAA and other healthcare regulations is beneficial. 
• Bi-lingual language skills are highly preferred.

Requirements:

Schedule will require 1-2 evenings a week until 8pm and at least 1 Saturday a month.

Work Environment:

Frequent contact with patients, families, visitors, nurses and other department staff. Occasional requests to change work areas to cover another priority area to meet patient needs. Occasional stress and pressure caused by multiple simultaneous demands. May be exposed to various infectious diseases.  Universal precautions and techniques are included in orientation and the availability of protective wear is supported and encouraged when the employee is at risk for exposure.

Benefits:

Lowell Community Health Center offers a competitive salary with an excellent benefits program; including sick, personal and paid holidays, health insurance, company paid life and long-term disability, 403B, & flexible spending accounts.

Lowell Community Health Center is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.