Hospice Clinical Nurse Liaison

Schedule:

Once you complete your orientation, your typical schedule will be Monday to Friday, 8:00 AM to 5:00 PM

What you’ll be doing:

• As a registered nurse in the Clinical Nurse Liaison role, you will provide quality care to patients from diverse socioeconomic and cultural backgrounds.
• You’ll be developing relationships with referral sources like specific providers, hospitals, long term care facilities, or doctor offices to enhance the admission process and provide community support.  To do so you’ll need to be:
  • Familiar with marketing and strategic goals for the company.
  • Be confident and knowledgeable about the services offered by Lower Cape Fear LifeCare.
  • Able to provide service recovery and excellent customer service skills to ensure satisfaction.
  • Able to manage multiple tasks simultaneously and quickly pivot from one task to another as needed.
  • Understand hospice eligibility and advise on the most appropriate care settings.
• Being comfortable with public speaking is vital, as you’ll be conducting educational in-services with medical staff or community groups on topics such as:
  • Hospice 101 – Eligibility and Philosophy
  • End-of-Life and Symptom Management
  • Specific Disease States (e.g., dementia, heart failure, COPD, end-stage renal disease)
  • Medication usage in Hospice
• While you will not be providing direct patient care as a registered nurse, you’ll spend time working one on one with patients and their families to act as a consultant and providing education on identifying signs and symptoms, common medications used in hospice care, and what to expect at end-of-life.
• You’ll work to collaborate and coordinate with external medical staff and referral sources to determine patient eligibility for hospice, palliative care, or our Memory Partners program.
• If patients meet admissions criteria, you’ll work to coordinate transition of care into one of our three inpatient hospice care centers, in-hospital hospice, or outpatient case managers to receive hospice care at home or hospice services in a facility setting.
• This transition of care would include things like:
  • Obtaining consent to treat from the patient or primary caregiver.
  • Working with physicians and case managers on discharge planning.
  • Coordinating with outside vendors, like transport companies, to organize patient pick up and arrival times.
  • Completing documentation for new referrals and follow-ups after each visit.
  • Working with LCFL staff to start the admissions process and order DME and other supplies.

What we're looking for:

• Graduate of an accredited school of nursing, either through an AD or BSN program.
• Licensed to practice professional nursing as a registered nurse in North Carolina
• Two years of hospice or home health experience preferred.
• Three to Five years marketing or sales experience preferred.