Central Teams Process Manager

Essential Functions:
•    Owns end to end processes for IST including process design, and making sure it meets customer and business needs 
•    Develop and maintain relationships to identify changes that may impact our customers and internal processes 
•    Engage cross functionally to ensure effective process design including upstream and downstream impacts 
•    Accountable for achieving desired outcomes of the process through control methods 
•    Leads continuous improvement efforts while utilizing process management methodologies 
•    Share business intelligence regarding customer experience with partners to help drive necessary change 
•    Ensure support teams are aware of upcoming changes and engaged to allow teams to properly prepare 
•    Solves business problems by performing competitive and market analysis, utilizing subject matter experts both internally and externally where needed
•    Design and implement processes that support run the business activities and adoption / realization of departmental strategy 
•    Recognize trends to identify opportunities and understand what is working well and not working well in order to take appropriate action to drive performance in an omni-channel environment 
•    Inspire and engage associates by effectively communicating strategy, goals, and objectives due to the ever- changing environment. This also includes developing, mentoring, and day to day management of Process Designers through a direct reporting relationship

Minimum Requirements:

•    Bachelor's Degree in Business or related field and 5-7 Years of experience in IST operations management and technology (or similar area)
•    3-5 Years IST operations management and technology (or similar area) 
•    3-5 Years Experience in designing high performing business processes that are customer and business focused and support enterprise-wide capabilities 
•    1-2 Years Leadership experience with direct report responsibility 
•    3-5 Years Experience in designing high performing business processes that are business focused and support enterprise-wide capabilities 
•    3-5 Years Industry related business operations experience including collaborating in a diverse, cross functional corporate environment
Preferences:

•    Master’s Degree in Business or a related field
•    3-5 Years Leadership Experience with direct report responsibilities
•    5-7 Years Business process experience (developing, designing, and implementing policies, processes, and standard operating procedures within an organization)
•    Lean Six Sigma Certification-IASSC

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines. 

Salary : $81,200 - $135,400