What are the responsibilities and job description for the Conversation Designer - Interactive Voice Response (IVR) position at Lowes?
Expand your career possibilities.
Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!
Find Your Home to More Possibilities.
Your Impact
In this role, you will work under the guidance of leaders and Senior Product Designers, contributing to the tactical direction and holistic design work associated with assigned projects. The Product Conversation Designer provides input into overall design decisions and completes the tactical design work associated with their assigned product portfolio. This includes responsibility for delivering user journeys, conversation design diagrams, prototypes, and presentations. The Product Designer works with a team of designers, engineers, and product managers to deliver assigned design projects promptly and efficiently.
Work with a Winning Team
As part of a Fortune 50 company and retail leader, your work will change an entire industry. Our CEO is a forward-thinker when it comes to tech, and with one of Forbes Top 50 CIOs leading the charge, you can come to work knowing you’ll have access to the data, tools, and support that few other companies can offer.
Since we’ve been in business for over 100 years, we’ve built an excellent track record of growth and success. We also know what it takes to create an inclusive culture that supports you.
There’s peace of mind knowing you have the stability and resources you need to focus on solving tough challenges. And as you solve these challenges, know you’ll be surrounded by supportive associates with curious minds who listen to you, respect you, and recognize your hard work.
Innovate in Charlotte
This position is based at our on-site Tech Hub in Charlotte, North Carolina. Lowe's Tech Hub is an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site barista and Zen Garden, and other perks to enhance your work experience.
Key Responsibilities
Architects and designs high-quality experiences: Focuses on creating engaging experiences for customers and associates using IVA/IVR technologies.
Leads design projects: Manages multiple aspects of design projects within a platform or suite of products, assessing user needs through discovery.
Utilizes best practices: Builds user journeys, conversation design diagrams, and low-fidelity prototypes to ensure optimal product experiences.
Solves design problems: Addresses challenging design issues at the product level, leveraging architecture, NLP design, and conversation design skills.
Delivers quality assets: Provides timely deliverables such as presentations and production work, manages creative assets, and contributes to the Lowe's Design System for consistency.
Minimum Qualifications
3 years of experience in user experience design
Bachelor's degree in interaction design, graphic design, industrial design, or related field (or equivalent work experience in lieu of degree)
Benefits
401k with up to 4.25% match
Discounted Employee Stock Purchase Plan (15% discount of strike price)
Tuition-Free Education
10-Week Maternity/Parental Leave
10% Associate Discount
For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
