What are the responsibilities and job description for the In-Home Sales Specialist position at Lowes?
Essential Functions:
• Discover customers’ needs and offer solutions to them through the company’s services or products
• Become an expert in our product offerings and serve as a go-to source for clients who want more information concerning our products
• Responsible for meeting sales objectives
• Maintain a strong relationship within assigned territory thru active engagement in the store and assigned region.
• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Builds client relationships asking qualifying questions to fully understand and assess client needs
• Overcomes client objections by understanding client motivations and desired project outcomes
• Captures accurate measurements, confirms client product selections, reviews next steps, and gains a scheduled commitment (i.e., confirmed date and time) for follow-up
• Follows-up with clients who have not made a buying decision when the company runs promotions
• Calls clients 24 hours in advance to confirm appointments
• Prepares for all upcoming appointments by coordinating calls, products, and activities
• Works with general contractors and/or installers to quote, sell, and produce accurate jobs
• Keeps appointment calendar active and updated so that associates may schedule appointments for them
• Provides detailed/comprehensive updates to Services Territory Sales Manager during 1-1 meetings
• Delivers paperwork to the store and project information to the appropriate store to ensure projects are produced accurately and on a timely basis
• Maintains project folders and ensures all paperwork (e.g., contracts, pricing worksheets and proposal documentation) is filled out according to policy
• Maintains all collateral, samples, forms and paperwork and ensures all samples are clean, workable and prepared for client demonstration
• Takes all necessary safety precautions when visiting customers in their home
• Although majority of time is spent outside of store, this individual must adhere to all safety requirements when in the store and is held to the same safety measures of other associates.
Minimum Requirements:
• High School or GED and 1-2 years residential construction experience (e.g., home building or renovations) OR face-to-face sales experience (alternative to experience as a Lowe's Sales Specialist)
• DL NUMBER - Driver License, Valid and in State - Valid driver’s license with reliable transportation and ability to pass MVR screen in accordance with company requirements
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position
Preferences:
• 1-2 years' experience using Lowe's or other similar selling CRM systems (e.g., M2O)
• 1-2 years In-home or commission-based sales experience
• Licensure or certification as a Construction Supervisor.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
