Installation Support Manager

Expand your career possibilities.

Thank you for dedicating your time and talent to Lowe’s.  We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!

Find Your Home to More Possibilities.

Essential Functions:
•Implements and ensures execution of new programs to support business strategies by managing direct reports and collaborating with cross-functional groups including managing relationships and service agreements with other Lowe’s business areas and business partners (e.g., Store Operations, Supply Chain, PROviders, vendors, etc.)
•Supervises and monitors associate work; this may include overseeing activities, associate adherence, associate status, monitoring quality of work performed, etc. Maintains working relationships with all associates as well as all supporting functions (e.g., WFM, Ops Support)
•May coordinate and collaborate with members of Store, Field and Corporate teams on execution of service and sales related initiatives.
•Supports business strategies by ensuring consistent execution of process and use of all required tools/technologies in support of the work.
•Analyzes business and process execution for the purpose of coaching and developing team members.
•Ensures escalated issues are resolved and makes/influences decisions involving product, expenses and process issues.
•Reviews performance dashboards and reports to ensure day to day execution of work within defined standards and process
•Monitors achievement of defined business and operational objectives by evaluating team performance (real-time and historical) and holds them accountable to defined performance.
•Communicates with district and store leadership (i.e., DSEM, FPM, DM, SM) on local field/store input and execution as well as external business partners (e.g., PROvider) execution and compliance while building relationships with PROviders and vendors.
•Participates (as necessary) in meetings with internal business partners (including but not limited to field leadership, merchants, supply chain)
•Hires, coaches and develops the talent necessary to achieve stated objectives
•Leads an assigned team of associates in delivering a SMART customer service experience in association with all work performed
•Responsible for ensuring execution of associate work follows compliance with any relevant regulatory requirements

Minimum Requirements:
•High School or GED
•3 years’ experience working in retail or high-volume centralized service model with progressive responsibility.
•1 year experience leading people (10 or more direct and/or indirect reports)
•1 year demonstrated experience communicating and working cross-functionally.
•1 year demonstrated experience in training, developing and mentoring others

Preferences:
•Bachelor’s Degree - Business or related field
•Demonstrated experience leading remote teams
•Active applicable Trade or Business Licenses (e.g., General contractor license, Lead paint certification, Contact Center Certifications)
•Bilingual – Spanish

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Salary : $58,100 - $96,900