Pro Renovations Quoting / Bidding Coordinator

Lowe’s is able to offer remote employment of this position in the following states: AL, AR, AZ, CA(salaried roles only), CT, CO, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, MA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.

Job Summary

The LPR Quoting/Bidding Coordinator will drive PRO Install sales and accelerate growth and profitability for Lowe’s Pro Renovations by acting as the pre-sale opportunity liaison. This role is a key component in ensuring Lowe’s is providing the Customer a tailored experience and fostering long term business. The LPR Quoting/Bidding Coordinator is essential in managing and competitively bidding all Installation opportunities to help grow our PRO Install portfolio. In this role, they will work with Ins Adjusters, Lowe’s sales teams and service providers to offer the PRO customer a one stop shop for their install and renovation needs.

The role will oversee the execution of PRO B2B Installation Opportunities to include project evaluation, provider coordination, bid creation, project and inventory planning, and order execution. This role operates in a fast-paced environment to ensure we are providing the PRO an experience that meets all their project needs Communication and relationship building are key attributes for the Lowe’s Pro Renovations team.

The LPR Quoting/Bidding Coordinator will also monitor and solve for unforeseen obstacles within each project. Having the ability to troubleshoot while working independently and maintain project timelines and expectations are key components in this role.

The LPR Quoting/Bidding Coordinator collaborates directly with Customers, Service Providers and Store employees in order to complete bids in a timely and accurate manner. To be successful, the LPR Quoting/Bidding Coordinator must have foundational knowledge of Phone and Computer Systems and common Customer Service practices. In addition, the individual in this role uses various systems to complete work and as such must be able to learn and utilize new systems and tools with training.

The LPR Quoting/Bidding Coordinator is primarily responsible for completing specific activities in support of a defined LPR quoting/bidding concierge model.

Key Responsibilities

• Works within system-based work queue to identify activities ready for review.
• For specific quote requests, reviews project details and measurements submitted by the Service Provider (i.e., installer) and validates whether everything needed has been provided.
• Approves or rejects the information submitted by the Service Provider and follows up as needed to obtain required information.
• Uses information submitted from the Service Provider and/or Insurance Adjuster to create an initial quote (in the installed sales selling tool)
• Works in various internal selling and project management systems to obtain and verify information related to service requests and to communicate with others involved in the quoting process.
• Sends, receives and responds to questions from Customers, Insurance Adjusters, Stores and Service Providers related to quote details and escalates issues/questions when appropriate; communicates with others via phone, email and other communication applications.
• Completes quote re figures as needed (e.g., when a customer changes mind on something that affects the scope or cost of a project); includes re figuring quotes based on existing measurements or changing quotes based on new measurements or increased project scope.
• Provides peers and leadership team with relevant and timely information when needed to support their decisions and work activities.
• Provides relevant feedback to Supervisor regarding what is working well and not working with the LPR quote/bidding model.
• Being friendly and professional, and engaging customers in their homes through virtual/remote appointments to deliver home improvement project solutions.

Required Education/Experience

• High School or GED
• 3 Years’ Experience in a call center, office administrative, high volume retail, service support, or similar work environment.
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Preferred Education/Experience

• Bachelors Degree in a related field
• Experience in remodeling or construction industry. Lowe’s store experience. Experience using Excel, Xactimate, MS Dynamics or similar CRM (Customer Relationship Management) tool.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 19 million customer transactions a week in the United States and Canada. With fiscal year 2021 sales of over $96 billion, Lowe’s and its related businesses operate or service nearly 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

EEO Statement

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Pay Range for CA, CO, NJ, NY, WA: $17.02 - $28.37 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Salary : $96 - $0