What are the responsibilities and job description for the Store Ops Manager - Omni Channel Fulfillment position at Lowes?
Your Impact
The primary purpose of this role is to oversee a team of Store Operations Consultants and Store Operations Sr. Analysts. This role will manage the development and implementation of projects, best practices, and process improvements for an assigned store operations client group. This role supports the day to day store operations, including sales, service, technology, omni-channel, and store communications.
What You Will Do
Oversees the development and implementation of store improvement tools and processes, including workload planning and timelines.
Provides coaching, feedback, and training to direct reports to help with their development and performance.
Collaborates cross functionally to understand the needs of the business to effectively deliver projects, best practices, and process improvement initiatives.
Schedules regular meetings with Store Operations Consultants and Store Operations Sr. Analysts to deliver field feedback and initiate process for developing process improvements and recommendations.
Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings.
Provides regular written and verbal communication to Director Store Operations and/or assigned client groups on initiatives updates.
Identifies and recommends vendors (as needed) to support the design and implementation of store projects, best practices, and process improvements.
Communicates continuous improvement solutions to Director Store Operations and assigned client group.
Leverages customer facing technology to improve productivity and efficiency.
Works directly with key stakeholders to deliver on business needs, often requiring time in the field.
Minimum Qualifications
Bachelor's Degree Business, Management, Operations, or related field
6 years of related Industry experience (Installation, Repair or US Home Improvement)
6 years of experience in data analytics, performance reporting
Demonstrated project management experience, such as Gantt Chart design and development
Preferred Skills/Education
6 years of experience in a Store Operations role (with an emphasis in Install and/or Repair Industry experience)
2 years of experience with Service Provider Management Tools, such ServiceBench, Mappoint/PowerMap, and Call Scheduling/Dispatch
2 years of experience with Service Provider Capacity Management
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
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Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
