What are the responsibilities and job description for the Customer Care Representative position at Loyal Plumbing?
Join Our Team as a Customer Care Representative!
Are you highly organized, detail-oriented, and passionate about delivering exceptional service? Do you thrive in a fast-paced environment where you can support both customers and technicians? If so, Loyal Plumbing, Heating and Cooling is looking for an exceptional Customer Care Representative to join our team!
About Us
At Loyal Plumbing, Heating and Cooling, our mission is to Restore and Redefine the Trades to Give Back and Empower Development. We are committed to excellence, integrity, and leadership in every project we take on. Since 2012, we’ve been industry leaders in Residential and Commercial New Construction and Service, providing expert solutions while fostering professional development and growth opportunities for our team.
Guided by our core values—Excellence, Candor, Trust, Curiosity, Growth, and Leadership—we aim to build a team that is passionate about making a real difference in the industry and our community.
Position Summary
We are seeking a highly organized and detail-oriented Customer Care Representative to answers the phone, obtain customer information, book calls, and address customer concerns. If an issue arises, the CCR will work diligently to solve the problem, to the customers satisfaction. As part of this responsibility, the CCR will develop and manage reports, and interact with field personnel to schedule calls efficiently. A successful CCR must have the ability to function as a part of a team and be able to think creatively and critically.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members’ spirit.
- Making sure that the phone is answered timely and the approved company greeting is used each time.
- Notify client ahead of time if the technician, is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client’s satisfaction.
- Assist with supervising and dispatching of all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction.
What You Bring
Experience & Skills:
- Prior experience in customer service, sales, dispatch or scheduling preferred.
- Strong organizational and multitasking skills in a fast-paced environment.
- Excellent communication and customer service skills.
- Proficiency in Microsoft Office Suite (Word, Excel) and scheduling software.
- Ability to read maps and understand geographical service areas.
- Strong problem-solving and decision-making abilities.
- Strong customer service skills
- Present and communicate professionally (written and verbal)
- Excellent interpersonal communication skills on a professional and technical level
- Able to work both independently and as part of a team
- Must be a critical thinker
- Telephone etiquette and working knowledge of email systems
Educational Requirements:
- High school diploma or GED required.
What We Offer
- Competitive salary and benefits package.
- Career growth opportunities through training and professional development.
- A supportive and collaborative team environment that values excellence and leadership.
At Loyal Plumbing, Heating and Cooling, we are committed to fostering an inclusive, innovative, and high-performing work environment. If you’re ready to take your career to the next level and support a dynamic team, apply today and be part of something bigger!
Salary : $22
