What are the responsibilities and job description for the Service Dispatcher position at Loyal Plumbing?
Join Our Team as a Service Dispatcher!
Are you highly organized, detail-oriented, and passionate about delivering exceptional service? Do you thrive in a fast-paced environment where you can support both customers and technicians? If so, Loyal Plumbing, Heating and Cooling is looking for an exceptional Service Dispatcher to join our team!
About Us
At Loyal Plumbing, Heating and Cooling, our mission is to Restore and Redefine the Trades to Give Back and Empower Development. We are committed to excellence, integrity, and leadership in every project we take on. Since 2012, we’ve been industry leaders in Residential and Commercial New Construction and Service, providing expert solutions while fostering professional development and growth opportunities for our team.
Guided by our core values—Excellence, Candor, Trust, Curiosity, Growth, and Leadership—we aim to build a team that is passionate about making a real difference in the industry and our community.
Position Summary
We are seeking a highly organized and detail-oriented Service Dispatcher to manage technician schedules, facilitate communication between customers and the service team, and ensure smooth operations in our dispatching department. This role is critical to delivering outstanding customer service and maintaining efficient workflow throughout our operations.
Key Responsibilities
- Manage daily schedules for service technicians, ensuring timely and efficient dispatching of service calls.
- Handle customer inquiries regarding service appointments, scheduling, and general company information.
- Enter and update service calls in our scheduling system daily.
- Ensure seamless communication between customers, technicians, and office staff.
- Uphold company standards by maintaining a professional demeanor, adhering to safety policies, and following our company’s code of ethics.
- Effectively manage conflict resolution with clients through clear communication and quick problem-solving.
What You Bring
Experience & Skills:
- Prior experience in dispatching, scheduling, or customer service preferred.
- Strong organizational and multitasking skills in a fast-paced environment.
- Excellent communication and customer service skills.
- Proficiency in Microsoft Office Suite (Word, Excel) and scheduling software.
- Ability to read maps and understand geographical service areas.
- Strong problem-solving and decision-making abilities.
- Valid driver’s license and ability to pass a background check and drug screening.
Educational Requirements:
- High school diploma or GED required.
What We Offer
- Competitive salary and benefits package.
- Career growth opportunities through training and professional development.
- A supportive and collaborative team environment that values excellence and leadership.
At Loyal Plumbing, Heating and Cooling, we are committed to fostering an inclusive, innovative, and high-performing work environment. If you’re ready to take your career to the next level and support a dynamic team, apply today and be part of something bigger!
Salary : $20
