Operations Support Supervisor

Loyal Source is looking for skilled Operations Support Supervisors to work remotely based out of Arizona for our corporate office in Orlando, FL.

This position will provide mission critical, integrated, operational support specific contracts and/or facilities and their infrastructure essentials. The major support areas in this position are Operations Manager & Regional Management assistance, operations, and maintenance at the task order level, identifying qualified healthcare professional with a focus on scheduling, time keeping accuracy and approvals, retention, security process and reporting functions to support to support the mission. This position acts as a the supervisor to the liaisons between program management, recruitment staff, invoicing and billing, HR, and external field supervisors.

Under the direction of direct supervisor, the Corporate Support Supervisor provides day-to-day leadership and supervision of the administrative assistance in support of specific contracts and/or facilities as necessary to ensure mission success. This will include performing administrative and program support tasks outlined in the statement of work provided by the client and/or customer Loyal Source is supporting. Individuals in a PSS role will work at the contractor’s corporate office to support administrative functions that support the program management staff and is consistent with the tasks as outlined in the statement of work.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Supervise a team of 2-4 Operations Support Specialists
• Provide teaching, coaching and mentoring to team members along with ensuring compliance with corporate policies and procedures
• Facilitate warm hand offs, consistent communication, and data updates during employee processing.
• Onboarding and processing of compliance training documents
• Management of travel and logistical needs (Booking Hotels, Flights, and car rentals)
• Document control – Attain and properly upload all travel receipts needed for invoicing customer.
• Daily data management in LSGS data bases with emphasis on data integrity
• Schedule Orientations – Initial engagement call and facilitation of orientation process and communication
• Manage daily call outs and facilitate all communication and documentation as needed
• Payroll Management – Assist employees with any issues
• Employee Relations – Conduct retention calls as employees come up on year with company
• Participate in daily and weekly meetings with internal departments and external field supervisors
• Support call campaigns and data projects as needed to support the mission

QUALIFICATIONS:

• Minimum of three years administrative and/or program support experience in healthcare staffing, office management, or working in a similar healthcare environment
• Excellent organizational and multitasking skills are required, including the ability to coordinate multiple tasks concurrently
• Excellent interpersonal skills required with the ability to communicate effectively and interact with people of diverse backgrounds
• Demonstrate the propensity of higher learning and analytical thinking
  

EDUCATION/CERTIFICATION: BA/BS in related field is required

SKILLS/ABILITIES:

• Must possess and exercise diplomatic tact and have the capability and capacity to develop and manage complex business relationships with multiple organizations
• Communicates and works well with others in a team environment.
• Enthusiastic, competitive, results-driven, and solutions-orientated with a strong work ethic and integrity.
• Superior organizational, presentation and negotiation skills.
• Ability to thrive in a challenging environment requiring high degree of deadline-driven productivity, commitment, adaptability, communication, initiative, and follow-through.
• Effective time management skills, with strong organization and prioritization abilities.
• A strong team player with superb interpersonal skills.

TECHNOLOGICAL ABILITY:

• Competent in the use of MS Word and Excel.
• Competent in Outlook
• Competent in Google platforms

Pay: $50,000/year

About Loyal Source

Loyal Source is an Orlando-based workforce solutions provider dedicated to delivering elite services worldwide, with a focus in government healthcare, technical and support services, engineering, and travel healthcare. Loyal Source provides exceptional custom solutions to both private enterprise and government agencies. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.

For more information go to our website www.loyalsource.com and follow us on LinkedIn, Facebook & Twitter for other positions currently open.

Loyal Source does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.