What are the responsibilities and job description for the Quality Assurance Auditor position at Loyal Source?
This position is a full-time remote Quality Assurance (QA) Auditor position working for Loyal Source Government Services (LSGS). The QA Auditor is responsible for conducting independent, corporate level objective assessments of program and site operations to ensure compliance with contractual and Performance Work Statement (PWS) obligations, industry standards, and key performance indicators (KPIs). This role requires observing and analyzing operational processes and reporting findings to program and LSGS leadership in support of creating forecast projections of quality performance and customer satisfaction. Regular and potentially short notice travel to multiple locations is expected to be up to 50 to 75%.
Key Responsibilities
Conduct independent site visits to program offices and medical clinics to assess compliance with contractual obligations, program plans and KPIs
Conduct in-briefs on audit approach and exit briefs on results with onsite managers
Observe onsite workflows, patient or customer experience, and overall operational efficiency and quality
Analyze and interpret data from site assessments to identify trends, risks, and areas for improvement
Conduct subcontractor management quality reviews per program subcontract management, quality management or program management plans
Stay up to date on industry regulations, quality standards, best practices and process optimization strategies
Maintain accurate documentation of assessments and recommendations
Prepare and present detailed post-site visit reports summarizing and detailing findings
Foster a culture of continual improvement, accountability and excellence
Collaborate with LSGS Quality and program leadership to support the continual improvement of the assessments and reports
Assist with viewing potential new site locations and assist with new site set up
Other major duties the QA Auditor will be involved with as part of the LSGS Corporate Quality team include :
Assist and develop and recommend corrective action plans to address identified non-compliance issues.
Assist and develop strategies to mitigate identified risks to ensure continuous compliance.
Support updates to inspection protocols and training materials to reflect any new requirements.
Help to maintain organized records of all inspections, findings, corrective actions, and follow-up activities.
Participate and collaborate with program leadership to implement corrective actions and 5 Why Root Cause Analysis in a timely manner as necessary.
Perform follow-up inspections as necessary to ensure that corrective actions have been implemented
Develop and recommend improvement opportunities where appropriate.
The QA Auditor participates with other QA team members to review requirements, identify controls, develop audit checklists, perform oversight activities, and perform assessments of contractual requirements, environmental and safety checks, local statutes, laws, and regulations, as well as other unique requirements during periods of high production start-up, ramp ups and ongoing operations.
Other duties as requested
Education and Experience
Bachelors degree is preferred (5 years of healthcare quality assurance related experience may be considered equivalent to a bachelors degree)
2 to 4 years of experience in the quality field, healthcare administration or medical field is a must
Prior QA and / or auditing experience required
Microsoft Office 365, strong written and verbal communication skills, and a valid drivers license
Strong interpersonal collaboration skills and an ability to work independently
Preferred Requirements
Experience with quality and healthcare industry standards. Examples include but are not limited to ISO 9001, CMMI for Services, National Association for Healthcare Quality (NAHQ), The Joint Commission (TJC), and Occupational Safety and Health Administration (OSHA)
Experience in an onsite or facility auditing program
Experience in Lean, Lean Six Sigma and / or performing Gemba Walks
Recent work performed within the medical field under major US Government Agencies such as Customs and Border Protection, Department of Veterans Affairs, Department of Defense, Centers for Disease Control, Health and Human Services, Office of Refugee Resettlement, or other major agencies at the State level performing similar services.
Knowledge / Skills / Abilities (KSA)
Knowledge : A working understanding of the principles of quality control, quality assurance and program management in a variety of industries including Federal and State Government, Military and Healthcare.
Skill : Competence with QA Methodologies, audit techniques, data collection and analysis, root cause analysis, and excellent writing and briefing skills.
Ability : Ability to independently travel and display a high level of professionalism with onsite staff. Capability to analyze data and present observations of overall quality and program management practices, overseeing large programs with critical data and information, trend analysis, and other quality tools.
Supervisory Responsibilities
This is a non-supervisory position.
Key Collaborators
This position will collaborate with Quality team members specifically and all LSGS departments and programs in general.
Work Environment / Condition
The environment is generally an office type location, medical clinic, or doctors office, generally indoors with some outdoor activity at times. Travel to clinic sites up to 75% of the time may be necessary. Travel may be on short notice.
Pay : $75,000 / year based on experience.
About Loyal Source
Loyal Source is an Orlando-based workforce solutions provider dedicated to delivering elite services worldwide, with a focus in government healthcare, technical and support services, engineering, and travel healthcare. Loyal Source provides exceptional custom solutions to both private enterprise and government agencies. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.
For more information go to our website www.loyalsource.com and follow us on LinkedIn, Facebook & Twitter for other positions currently open.
Loyal Source does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
Salary : $75,000
