Automotive Service Advisor

Are you a goal oriented Automotive Service Advisor with a passion for doing the right thing?

Have a strong history of making the sale?

Are you being rewarded for all your abilities?

We have a need for strong and experienced service advisors to join our team!

Our automotive service advisors are the main point of contact for our clients requiring vehicle maintenance, repairs, or other automotive services. They play the pivotal role in providing excellent customer service and building long-term relationships with clients.

Loyalty Automotive Chevrolet, Nissan, Toyota & Volkswagen shops are process driven with a professional mindset. We meet our customers needs with honesty & integrity. Doing what's right.

Not in the Richmond, VA area? We have customized relocation assistance available for YOU.

Responsibilities

• Customer Interaction: Greeting customers, listening to their concerns, and effectively communicating automotive issues and services in a clear and understandable manner.
• Vehicle Inspection: Thoroughly examining customers' vehicles to identify and understand any mechanical, electrical, or other issues that require attention.Service
• Recommendations: Advising customers on necessary repairs, maintenance, and additional services based on the vehicle inspection and manufacturer's recommendations.
• Cost Estimation: Providing customers with detailed cost estimates for the recommended services and explaining the breakdown of costs.
• Scheduling: Coordinating with the service technicians to schedule vehicle repairs and maintenance appointments based on availability and customer preferences.
• Service Updates: Keeping customers informed about the status of their vehicles throughout the repair or maintenance process, including any delays or additional repairs that may arise.
• Upselling and Sales: Suggesting additional services or products that align with customers' needs and the vehicle's requirements, aiming to increase revenue for the service department.
• Invoicing and Payment: Preparing and presenting invoices to customers, explaining the services performed, and processing payments.
• Customer Satisfaction: Ensuring that customers are satisfied with the services provided and addressing any complaints or issues promptly and professionally.
• Record Keeping: Maintaining accurate and detailed service records, including service history, repairs, and parts used, to facilitate future service visits and warranty claims.

Skills

• Strong automotive knowledge and understanding of various vehicle systems.
• Excellent communication and interpersonal skills to interact with customers effectively.
• Basic computer proficiency for record-keeping and invoicing.
• Ability to handle challenging situations with patience and empathy.
• Service & retail sales and upselling skills.
• Previous dealership experience is great though not a must have!
• Possess a valid driver’s license and safe driving record.

Why Loyalty Automotive?

Loyalty Automotive takes immense pride in fostering a positive work culture that values employee satisfaction and growth. With a strong emphasis on teamwork, communication, and mutual respect, the company provides a supportive environment where employees feel motivated and encouraged to excel. Loyalty Automotive recognizes the potential in its workforce and actively promotes professional development opportunities, allowing individuals to progress in their careers within the organization.

As an esteemed automotive group, Loyalty Automotive represents some of the most reputable and beloved car brands in the industry, including Nissan, Toyota, Volkswagen, and Chevrolet & Cadillac. Their diverse range of offerings caters to a wide customer base, providing top-quality vehicles to meet various needs and preferences. The group's success in offering these renowned brands has contributed significantly to its expansion and growth in the automotive market. As a forward-thinking company, Loyalty Automotive continues to expand its reach and influence, securing its position as a prominent player in the automotive industry for years to come.

By responding to this email/job advertisement, and providing your phone number, you agree to receive text messages from Loyalty Automotive related to your application, your resume, and/or current and future job opportunities. Message and data rates may apply, depending on your cell phone service plan. You can opt- out of these communications at any time without adversely impacting any current or future job application. If you opt- out we will send you a text message to confirm we have processed your cancellation and send you a text message to invite you to sign up for work-related communication.

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift

Work Days:

• Monday to Friday
• Rotating weekends

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Chester, VA 23831: Relocate with an employer provided relocation package (Required)

Work Location: In person

Salary : $60,000 - $100,000