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Automotive Service Scheduling Agent

Loyalty Automotive
Colonial Heights, VA Full Time
POSTED ON 2/10/2025
AVAILABLE BEFORE 5/4/2025

Join Our Winning Team as an Automotive Service Scheduling Agent!

Location : Chester, VA

Pay : Hourly Commission (Annual Earnings $30K–$40K)

Industry : Automotive Service

Shift : Full-time, High-Volume, Fast-Paced Environment

Are you a people person with a passion for cars and customer service? Ready to work with a fast-growing, award-winning automotive dealer group? If so, we want YOU to join our dynamic team as an Automotive Service Scheduling Agent !

As a key member of our high-energy, high-volume Business Development Center (BDC) , you will be the friendly voice helping customers schedule essential service appointments for their vehicles. With locations spanning Chester, Richmond, Petersburg, and Williamsburg, you'll play a pivotal role in ensuring our customers receive top-notch service and support.

Why This Job is Exciting :

  • High-Energy, High-Volume Environment : Experience the thrill of a fast-paced role, managing both inbound and outbound calls to schedule service appointments.
  • Competitive Pay Structure : Enjoy hourly pay PLUS performance-based commission, with the potential to earn between $30,000 and $40,000 annually based on your results.
  • Make a Real Impact : Help customers keep their vehicles in peak condition while building relationships that drive loyalty and satisfaction.
  • Growth & Advancement : Our team members grow and thrive! As we expand, there are plenty of opportunities for professional development and career advancement.
  • Supportive Team Culture : Work with a collaborative, positive, and fun team that’s committed to delivering excellent customer service every day.

Your Role :

  • Manage Inbound & Outbound Calls : Respond to customers’ service inquiries and proactively reach out to existing customers to schedule timely service appointments.
  • Provide Excellent Customer Service : Build rapport with customers, address their service needs, and ensure every interaction is positive and professional.
  • Maximize Opportunities : Use your skills to upsell services, generate repeat business, and ensure high levels of customer satisfaction.
  • Collaborate Across Locations : Work seamlessly with the service departments across multiple locations in Chester, Richmond, Petersburg, and Williamsburg.

    • What We’re Looking For :

  • Strong Communication Skills : Ability to build rapport over the phone and handle high call volumes with ease.
  • Customer-Focused Mindset : A genuine desire to help others and ensure they have an outstanding experience every time.
  • Detail-Oriented & Organized : Ability to manage multiple tasks, schedules, and requests in a busy environment.
  • Experience : While automotive knowledge is a plus, we are more interested in individuals with excellent phone etiquette, a positive attitude, and a drive to succeed!
  • Team Player : Willingness to collaborate with coworkers and share success across the team.

    • Why Join Us?

  • Competitive Pay : Enjoy a robust compensation package with hourly commission opportunities that reward your hard work.
  • Comprehensive Benefits : We offer a full range of benefits, including health insurance, paid time off, and more.
  • Opportunity for Growth : Be part of an expanding automotive group with plenty of opportunities for career development and advancement.

    • Ready to Get Started?

    If you’re looking for a rewarding career in a fast-paced environment where your contributions are valued, apply today to join our team as an Automotive Service Scheduling Agent !

    We can’t wait to hear from you!

    Salary : $30,000 - $40,000

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