What are the responsibilities and job description for the Customer Service Representative position at Loyalty Lawn Care?
Job Description
Job Description
Description :
Responsible for providing outstanding support to customers by answering inquiries, processing orders, resolving issues, and providing general information regarding our lawn care and chemical services. The ideal candidate will be customer-focused, detail-oriented, and capable of handling multiple tasks in a fast-paced environment.
Education :
High school diploma or equivalent; college coursework is a plus.
Experience :
No experience required
Call center or customer-facing environment a plus.
Skills :
Strong communication skills (verbal and written).
Strong problem-solving skills and ability to resolve issues effectively
Ability to handle high volumes of customer inquiries in a fast-paced environment
Strong attention to detail and accuracy in data entry and record-keeping
Basic computer proficiency; experience with Microsoft Office and customer management software is preferred.
Ability to manage difficult situations with patience and professionalism
Strong interpersonal skills and ability to work collaboratively with teams
A positive, professional attitude and strong problem-solving skills.
Prior customer service experience is a plus but not required - training will be provided.
General Responsibilities :
Answer customer inquiries via phone, email, and chat in a friendly, professional manner.
Schedule, modify, and confirm lawn care service appointments.
Provide accurate information about our chemical lawn care programs, products, and promotions.
Address customer concerns, resolve complaints, and escalate complex issues to appropriate team members.
Maintain detailed and accurate records of customer interactions in our CRM system.
Proactively follow up with customers to ensure satisfaction and address any service-related questions.
Assist with billing inquiries, payment processing, and account updates.
Collaborate with sales and operations teams to ensure seamless customer service delivery.
Keep a pulse on the job market with advanced job matching technology.
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