Retention and Enrollment Services Specialist

The Retention and Enrollment Services Specialist will assist Enrollment Management's retention efforts and support at risk continuing students navigating enrollment barriers to degree progression and completion. This role requires outreach and direct contact with current and former LMU students as well as strong collaboration with internal stakeholders across the University.

Position Specific Responsibilities/Accountabilities

Conducts outreach to at-risk continuing students to facilitate retention and success.

• Partners closely with the Office of the Registrar and Financial Aid, among other key units, to address identified student challenges.
Collaborates with the University
• 's academic colleges and schools on outreach to at-risk continuing students.
• Counsels returning undergraduate students on the return from leave of absence or re-admissions process.
• Process and evaluate the applications for students returning via readmission.
• Demonstrates a high level of commitment to customer service.

Loyola Marymount University Expectations

Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.

Requisite Qualifications

Typically a Master

• 's Degree or equivalent experience. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.
• Minimum 3 years of experience in university admission, financial aid, or other area of higher education.
• Ability to use superior judgment, sensitivity and discretion.
• Exemplary communication and interpersonal skills (both written and oral).
• Highly developed organizational and leadership skills, and attention to detail, with an ability to work independently in a fast-paced environment.
• Demonstrated computer and technical competency.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.

#HERC# #HEJ#

Staff Regular

Salary range

$28.94 - $36.20 Salary commensurate with education and experience.

Loyola Marymount University, a Carnegie classified R2 institution in the mainstream of American Catholic higher education, seeks outstanding applicants who value its mission and share its commitment to inclusive excellence, the education of the whole person, and the building of a just society. LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal, state and local law. We invite all persons in the full diversity of their being, life experience, and beliefs to apply. (Visit www.lmu.edu for more information.)