Technology Support Specialist - School of Film & Television

Position SummaryThe Technology Support Specialist duties include installing, modifying, and repairing computer hardware systems, software deployment via cloud-based MDM imaging, performing annual software renewals, and providing technical assistance and training to system end users. Additional duties include monitoring and maintaining School of film and Television (SFTV) related infrastructure resources used for facilitating teaching, learning, and coursework content. The Technology Support Specialist position also supports major project initiatives, field testing, and recommendation of future hardware and software. This position will provide daily support to SFTV, including all public computing spaces, labs, group study rooms, staff conference rooms, performance spaces, and specialty rooms. This position reports directly to the Manager of Learning Space and Lab Technology, Information Technology Services. Day-to-day operational tasks and duties will be coordinated between the Manager of Learning Space and Lab Technology and an SFTV representative(s) designated by the college dean. Primary job functions require exercising discretion and independent judgment on a frequent basis.

Position Specific Responsibilities / Accountabilities

• Serves as ITS liaison to the School of Film and Television. Maintaining a professional and service-oriented relationship with the college is the foundation of the role.
• Coordinates installation and maintenance of computer hardware in classrooms, specialty labs and spaces, and SFTV theaters and screening rooms.
• Coordinates software deployment via JAMF MDM cloud deployment software, with the goal of installing the majority of software and end user preferences remotely via JAMF Policy and Configuration Profile implementation. Some software titles, such as AVID Media Composer, ProTools, etc. may need to be installed manually per workstation.
• Coordinates with the Manager of Learning Space and Lab Technology the preventative maintenance of all instructors' workstations and associated equipment in general purpose classrooms and other learning spaces.
• Acts as a point-of-contact for both the Network and Server Infrastructure teams to effectively identify, communicate, and address issues or concerns within SFTV.
• Gathers and / or creates information and maintains documentation on School of Film and Television computers and infrastructure resource including inventory asset management.
• Responds, diagnoses, and resolves client inquiries concerning systems operation, system hardware, and software problems. Researches complex issues related to software and hardware issues and identify solutions. Directs appropriate issues to other related support organizations.
• Organizes, tests, recommends, and implements new software or hardware options for School of Film and Television labs and classrooms.
• Recommends and develops preventive maintenance and asset refresh plans for computer labs and learning spaces, conference rooms, and other public computing areas.
• Maintains and updates labs in accordance with Information Technology policies and procedures.
• Provides updates, status, and completion information to appropriate manager, Director and / or the Vice President for Information Technology, through problem request tracking system, via voice mail, e-mail, or in-person communication.
• Assist with other ITS managed computer labs when needed.
• Perform other duties as assigned or requested.

Loyola Marymount University ExpectationsExhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.

Requisite Qualifications

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Constantly required to sit, feel, use finger movement, speak clearly, hear conversation, see near and far. Frequently required to stand and walk. Occasionally required to lift, carry and push up to 50 lbs., stoop, kneel, reach high and low, use depth perception.

For full consideration, applicants should submit the following items : 1) a current and comprehensive resume and 2) cover letter.

HERC# /

HEJ#

Staff Regular

Salary range$28.94 - $36.20 Salary commensurate with education and experience.

Loyola Marymount University, a Carnegie classified R2 institution in the mainstream of American Catholic higher education, seeks outstanding applicants who value its mission and share its commitment to inclusive excellence, the education of the whole person, and the building of a just society. LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal, state and local law. We invite all persons in the full diversity of their being, life experience, and beliefs to apply. (Visit for more information.)

Salary : $29 - $36