Lead Benefit Advocate Financial Counselor

Employment Type

Full time

Shift

Day Shift

Description

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. 

If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Lead Benefit Advocate and become Loyola Strong!

What you’ll do: 

Under the guidance of the Benefit Advocate Supervisor and Manager, the Lead Benefit Advocate plays a key role in coordinating payment sources and securing reimbursement for hospital services. This position involves assisting patients in understanding their insurance options, setting up payment arrangements, and collecting financial responsibilities. The Lead Benefit Advocate serves as the primary point of contact between the Benefit Advocacy Team and management, ensuring a seamless financial experience for patients.

Key Responsibilities

• Work with patients and vendors to apply for and secure payment options.
• Educate patients on insurance coverage and financial assistance options.
• Assist patients with application processes for insurance and financial aid.
• Serve as a subject matter expert, identifying and resolving complex financial issues.
• Collaborate with various hospital departments to ensure timely account resolution.
• Monitor self-pay and eligibility pending accounts, following up as needed.
• Provide pricing estimates for services and collect patient liabilities, including co-pays, deductibles, and outstanding balances.
• Oversee ongoing and new hire training for Patient Benefit Advocate colleagues. Assist in updating and maintaining forms, documented processes, tools, and resources.
• Assist with escalations and ticket submissions
• Assist with ensuring coverage, timely follow-up, and assigning tasks.
• Interpret data, identify trends, and escalate unresolved issues to leadership.
• Maintain knowledge of Federal, State, and local regulations to ensure compliance.
  
  

Shift: 8:30am – 5:00pm

We Offer Our Hospital Access Representatives

• Benefits from Day One 
• DailyPay! Work today/Get paid today 
• Tuition Reimbursement 
• Career Development
• Referral Rewards 
• Strong Team Culture 
• Career Growth Opportunities 
  
  

What you’ll need for this job: 

Education

Preferred:

• Associate’s Degree
  
  

Licensure/Certifications

Required: N/A

Preferred

• Certification in revenue cycle management, such as:
• Certified Revenue Cycle Specialist Professional (CRCSP) – AAHAM
• Certified Healthcare Access Associate (CHAA) – NAHAM
  
  

Required

Computer Skills:

• EPIC
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word
  
  

Other Skills

• Ability to prioritize and adapt to changing workloads.
• Strong problem-solving skills in a fast-paced, high-volume environment.
• Ability to multitask efficiently while maintaining accuracy.
• Excellent communication and customer service skills.
  
  

Join our team and be part of a dynamic environment where you can make a meaningful impact on patient financial advocacy!

Compensation: 

Pay Range: $19.07 $29.55 per hour 

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. 

Trinity Health Benefits Summary 

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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