What are the responsibilities and job description for the FINANCIAL AID ADVISOR position at Loyola University Chicago?
Position Details
Position Details
Job Title
Financial Aid Advisor
Position Number
8100989
Job Category
University Staff
Job Type
Full-Time
FLSA Status
Non-Exempt
Campus
Rogers Park-Lake Shore Campus
Department Name
STUDENT FINANCIAL ASSISTANCE
Location Code
FINANCIAL ASSISTANCE (02023A)
Is this split and / or fully grant funded?
Duties and Responsibilities
As a key member of the Financial Aid Office, the Financial Aid Advisor is the initial point of contact for all new and continuing students, parents, and guests by answering phones and responding to e-mails.
- Primarily, this advisor will counsel and advise students and families about their financial aid eligibility, application procedures, aid programs, costs, indebtedness, and will individualize information to the particular needs and situation of the student and / or parent.
- The Financial Aid Advisor will gather protected and sensitive information and required data to triage complex financial aid issues or questions.
- Key duties include (but are not limited to) explaining general information, reviewing financial aid documents, explaining procedures and policies to students and / or parents for starting and / or restarting the financial aid process, troubleshooting financial aid issues and providing feedback to explain reasons and resolutions.
- The advisor will access federal and / or state systems and various student resources to provide information to students regarding their financial aid status.
- Helps students and / or parents understand the data required for financial aid determinations.
- Attend trainings and earn yearly credentials through NASFAA and FSA to ensure on-going understanding and aptitude of federal Title IV regulations.
- Review submitted documents for accuracy and follow-up with students and / or parents if additional information is required.
- Review conflicting information, citizenship comment codes and documentation, reviewing other comment codes as determined by the FAFSA, or review of appeal audit forms to ensure on-going compliance with federal regulations.
- The Financial Aid Advisor may also certify and / or adjust loans or help with other financial aid projects as identified by the Associate Directors or the Assistant Vice President and Director of Financial Aid.
- Supports recruitment and other university-wide events.
- Troubleshoots with various departments to support questions outside of financial, including (but not limited to) the Bursar's Office, Admissions, Residence Life, and the Dean of Students Office.
- Performs other related duties as assigned.
Minimum Education and / or Work Experience
Bachelor's degree preferred and 2-3 years of customer service experience.
Qualifications
Certificates / Credentials / Licenses
None
Computer Skills
Proficiency with MS Office Suite, Internet and email applications. Experience with PeopleSoft and Department of Education systems (COD, NSLDS, etc) preferred.
Supervisory Responsibilities
Required operation of university owned vehicles
Does this position require direct animal or patient contact?
Physical Demands
Repetitive Motions
Working Conditions
None
Open Date
Close Date
Position Maximum Salary or Hourly Rate
22.00 / hr
Position Minimum Salary or Hourly Rate
20.00 / hr
Special Instructions to Applicants
About Loyola University Chicago
Loyola University Chicago is a private Jesuit University founded in 1870 by the Society of Jesus. One of the largest Catholic Universities in the United States, Loyola's professional schools include programs in medicine, nursing, and health sciences anchored by the Loyola University Medical Center, and the Loyola University Chicago School of Law. Comprised of thirteen colleges and schools, Loyola University Chicago offers more than 80 undergraduate and 140 graduate / professional programs while enrolling approximately 17,000 students. In addition to offering a world class educational experience, Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. Our benefits are centered on health and wellness, financial security, equity, and work-life balance. We offer medical, dental, vision, 403(b), HSA, FSAs, tuition benefit, pre-tax transit benefits, EAP, and more. To view our benefits in detail, click here .
As one of the nation's largest Jesuit, Catholic Universities, Loyola University Chicago fosters a transformative cultural experience that honors Diversity, Equity, and Inclusion. We are committed to recruiting and retaining a diverse, mission driven workforce that enables a culture of inclusivity. We act with the heart of a nonprofit organization and an academic enterprise with ethical practices that advance the Jesuit Mission. Loyola actively seeks to build a community of diverse opinions, perspectives, and backgrounds that support our Jesuit tradition, while helping Ramblers foster a sense of belonging and affinity for all.
Loyola University Chicago is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion (except where religion is a bona fide occupational qualification for the job), national origin, sex, age, disability, marital status, sexual orientation, gender identity, protected veteran status or any other factor protected by law.
Quick Link for Posting
https : / / www.careers.luc.edu / postings / 31075
Salary : $20
