What are the responsibilities and job description for the Financial Aid Counselor position at Loyola University - New Orleans?
Provide student-centered services including awarding federal, state and institutional financial aid according to eligibility criteria for each program. Provide superlative customer support to students and families through the financial aid application process and finalization of awards. The primary goal is to support the recruiting and retention efforts of the University in a professional service environment.
Additional Responsibilities
Basic Qualifications
Preferred Qualifications
PHYSICAL REQUIREMENTS:
- Facilitate student success by providing a broad range of student and family-facing financial aid services, including counseling and outreach activities.
- Contribute to service excellence by providing decision-making in complex situations and evaluating special circumstances
- Exercises professional judgment by evaluating student and family’s financial circumstances. Federal regulations give a financial aid administrator discretion on a case-by-case basis to adjust the data elements on the FAFSA form that impact aid eligibility.
- Remain abreast with constantly evolving financial aid regulations (federal, state, institutional) and emerging trends and best practices in delivering service excellence.
- Packages aid for both prospective and returning students. Each counselor, for those students assigned, will award federal, state, and institutional aid, as well as federal and external loans.
- Monitors student's academic status to insure they continue to meet eligibility requirements for financial aid awards
- Provide leadership, program management, and serve as liaison for a programmatic area of specialization such as athletes, music students, state scholarships, work study program, financial aid presentations to area high schools.
- Participates in professional organizations and in personal professional development activities, attending appropriate meetings, workshops and seminars as approved and assigned by the Director of Financial Aid.
Additional Responsibilities
- Review and update of office processes. communications via email, social media, and website
- Other duties as assigned
Basic Qualifications
- Bachelor's degree required.
- Experience with standard office software tools, especially Excel.
- Ability to communicate effectively verbally and in writing to individuals and groups of prospective students and their parents, secondary school personnel, alumni, current students and their parents, as well as administrators and faculty.
- Willingness to acquire an understanding of the Jesuit commitment to excellence in education, diversity of the student body, social service, and the liberal arts and sciences traditions.
- Ability to develop congenial and productive working relationships with Loyola administrators, faculty, staff and students
Preferred Qualifications
- Knowledge of Ellucian Colleague software preferred.
- Specialized knowledge of ELM, Campus Logic, and FAA Online is beneficial.
- Minimum of 1-year experience in a financial aid or higher education employment position.
PHYSICAL REQUIREMENTS:
- Ability to perform the essential functions of the position with or without reasonable accommodations.
