What are the responsibilities and job description for the Collection Agent position at LPC Services?
Job Overview
We are seeking a dedicated and detail-oriented Collection Agent to join our team. The ideal candidate will be responsible for managing accounts receivable, ensuring timely collection of outstanding debts, and maintaining positive relationships with clients. This role requires a strong understanding of financial concepts, medical terminology, and proficiency in accounting software. A successful Collection Agent will demonstrate excellent communication skills and a commitment to achieving collection goals while adhering to ethical standards.
Responsibilities
- Oversee accounts receivable processes to ensure timely collections.
- Communicate with clients regarding outstanding balances, payment plans, and account status.
- Utilize medical terminology to navigate billing inquiries effectively.
- Conduct account analysis and reconciliation to identify discrepancies and resolve issues.
- Maintain accurate records of all communications and transactions in the accounting software.
- Collaborate with team members to improve revenue cycle management processes.
- Provide exceptional customer service while addressing client concerns or disputes.
- Stay informed about financial concepts and industry best practices to enhance collection strategies.
Requirements
- Proven experience in accounts receivable or a related field is preferred.
- Familiarity with medical billing processes and revenue cycle management is a plus.
- Proficiency in accounting software and Microsoft Office Suite.
- Strong mathematical skills for accurate account analysis and reconciliation.
- Excellent verbal and written communication skills for effective client interactions.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Attention to detail and strong organizational skills are essential for managing multiple accounts.
- A background in finance or accounting is advantageous but not mandatory.
Job Type: Full-time
Pay: $19.28 - $20.44 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Austin, TX 78721 (Required)
Ability to Relocate:
- Austin, TX 78721: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $20