Coordinator, Member Communications and Services

JOB SUMMARY

The Member Services Coordinator plays a critical role in supporting the association’s members by delivering exceptional customer service, managing membership processes, and enhancing member engagement. This position ensures members receive timely and accurate information about benefits, services, and programs, while also contributing to the association’s membership growth and retention efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for member inquiries via phone, email, and online channels.
• Create and manage regular communication streams (e.g., newsletters, email campaigns, social media) to keep members informed about association news, events, programs, and industry trends.
• Develop and maintain a member communication calendar to ensure timely and relevant messaging.
• Manage content and updates for the association’s website, Virtual Community and member clubhouse.
• Assist with membership applications, renewals, and account updates.
• Collaborate with event planning teams to create marketing strategies for memberfocused events, including conferences, webinars, Tournaments and networking opportunities.
• Manage event promotion through email marketing, social media, Virtual Community posts and direct outreach to members.
• Support postevent communication and engagement efforts to gather feedback and maintain member interest.
• Manage LPGA Professionals Partnership contracts to include scheduling and execution of deliverables.
• Maintain the association’s membership database, ensuring accuracy and data integrity.
• Process new memberships, renewals, and terminations in a timely manner.
• Generate reports and metrics on membership trends, retention, and engagement.
• Collaborate with the finance department to manage billing, payments, and related inquiries.
• Develop and implement strategies to welcome new members and strengthen their connection to the association.
• Assist in planning and executing member engagement activities, such as networking events, webinars, and member appreciation initiatives.
• Assist in creating targeted campaigns to attract new members and increase awareness of the association’s value.
• Work with other departments to enhance the overall member experience.
• Identify opportunities to improve membership services and processes.
• Stay informed about industry trends and best practices in membership management.

QUALIFICATIONS

• Bachelor’s degree in Business, Communications, or a related field preferred.
• Minimum of 2 years of experience in customer service, membership services, or a related role, ideally within an association or nonprofit.
• Experience with event coordination and member engagement programs.
• Familiarity with the association’s industry or focus area.
• Knowledge of data analysis to evaluate member trends and improve services.
• Exceptional interpersonal and communication skills, both verbal and written.
• Proficiency in membership management software (e.g., Aptify, Google Suite, and Microsoft Office Suite).
• Strong organizational and problemsolving skills with attention to detail.
• Ability to manage multiple tasks and meet deadlines in a dynamic environment.
• A customerfocused attitude with the ability to build strong relationships with members.
• Basic knowledge of CRM tools and database management is a plus.

The LPGA offers a hybrid schedule with 2-3 days in office each week, competitive salary and benefits package that includes, medical, dental, vision, life, and disability insurance, paid time off, 401(k) with employer match, golf and fitness center privileges, access to all of our events, and many other great benefits to all full-time employees.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

About LPGA

The LPGA is the world's leading professional golf organization for women. Founded in 1950 and headquartered in Daytona Beach, Florida, the association celebrates a diverse and storied membership with more than 2,300 Members representing more than 30 countries. With a vision to inspire, empower, educate, and entertain by showcasing the very best of women's golf, LPGA Tour Professionals compete across the globe, while the Epson Tour, the official development and qualifying tour of the LPGA, consistently produces a pipeline of talent ready for the world stage. The LPGA demonstrates its dedication to the game's development through the LPGA Foundation. Since 1991, this charitable organization has been committed to empowering and supporting girls and women through developmental, humanitarian, and golf community initiatives, including LPGA*USGA Girls Golf, the LPGA Women's Network, and the LPGA Amateur Golf Association.