What are the responsibilities and job description for the Computer Support Technician I position at LPi?
Are you ready for a career that's more than just a job? At LPi, we're on a mission to elevate organizations with cool digital and print products. We create space for our customers to shine in their communities. We believe in rewarding excellence and cherishing your brilliant ideas!
Job Overview
As a Computer Support Technician , you will have the opportunity to perform a variety of maintenance, installation, support and training tasks to support LPi's staff and ensure technical resources meet business needs. A successful candidate is empathetic to our employees challenges and leverages both troubleshooting abilities and has inherent curiosity to resolve issues both proactively and interactively.
Key Responsibilities
- Demonstrates a passion for understanding the systems which support LPI’s staff needs
- Demonstrates a thoughtful approach when resolving issues and completing assigned tasks.
- Leverage listening and investigative skills to engage with customers to provide support to LPi staff for hardware, operating system, application, and peripheral issues.
- Collaborate with team members and escalate issues when appropriate.
- Investigate problems reported by users, identify their source, determine possible solutions, test proposed solutions, and implement agreed upon solutions.
- Provide remote support to employees at multiple sites and remote employees.
- Provide support for hardware and software including servers, installed software, SaaS products, peripherals, network devices, and cabling. Investigate issues, identify their source, determine possible solutions and coordinate with local Network and Systems Administrators.
- Maintain security and confidentiality regarding all information being processed stored or accessed by equipment throughout the company.
- Document processes and support procedures following the approved standardized solutions
Requirements
- Must be available to work in office 5 days a week
- Fundamental knowledge of a range of computer, networking services, hardware, and peripheral equipment
- Ability to communicate technical information and training to non-technical personnel
- Ability to install, configure, and maintain personal computers, and related hardware and software
- Exposure to Microsoft Windows, the Microsoft O365 tool sets and Apple based technologies
- Ability to organize and prioritize staff cases and assignments
- Ability to work independently and proactively under minimal supervision
- Ongoing desire to learn new technologies
- Document various user environments
- Mitigate endpoint security incidents
- A demonstrated proficiency in oral and written communication
Education Requirements
Associate’s or bachelor’s degree in Information Systems, Computer Support, Computer Networking, or related program preferred. Comparable certifications and experience resolving end-user information technology related problems may be substituted.
Experience Requirements
Prefer at least least 1 year experience working in a service desk environment
Compensation and Benefits
- Base Salary for this position is between $35,996 and $53,949 based on experience
- All Employee Bonus up to $2000
- Comprehensive onboarding and continual development
- Medical, Dental, and Vision Insurance Package
- Dependent Care Flexible Spending Account
- Company-paid Short-Term Disability and Life Insurance
- Paid Parental Leave
- 401k match
- Paid Vacation time, Holidays, and even your Birthday off
- Paid Community Service Hours & Matching Donation programs
Why LPi?
We believe that where you work matters and that our employees make a difference. For five decades LPi has been the leader in print and digital communications helping thousands of churches and communities intentionally communicate with their audience while growing their engagement. Visit our website to learn more: https://www.4lpi.com/.
Equal Opportunity Employer
#JT4LPI
Equal Opportunity Employer
#JT4LPI
Salary : $35,996 - $53,949
