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Client Service Associate

LPL Financial Holdings, Inc.
Nashua, NH Full Time
POSTED ON 3/7/2025
AVAILABLE BEFORE 6/6/2025

Client Service Associate, L&S

This role will work in the LPL office in Nashua, NH.

The primary role of the Client Service Associate (CSA) is to provide administrative support to an advisor or team of advisors, including any and all daily, monthly, and annual tasks. The CSA helps the advisor maintain his or her practice and deliver positive results for the advisor's clients. The ideal candidate will have a strong attention to detail, excellent customer services skills (both verbal and written), and a proven ability to adapt to a changing work environment.

Primary role responsibilities include but are not limited to :

  • Answer phones, schedule appointments, and prepare materials for client meetings
  • Keep client management systems up-to-date with client information
  • Assist with information and documentation requirements for new accounts, transfers, and more
  • Conduct proactive outreach to clients and advisors on time sensitive activities (e.g., RMDs)
  • Manage account activities that are operational in nature - new accounts, cash management, transfers, and account maintenance (e.g., periodic distributions, debits)
  • Assume ownership of inquiries and requests; communicate with internal departments to ensure clients' expectations for timely service delivery are met
  • Educate clients on account services, capabilities, and new technology - eSignature, paperless statements, Account View (client portal), etc.

Qualifications

  • Organized with a strong attention to detail and problem-solving abilities
  • Effective oral and written communication; able to explain complex information clearly and simply
  • Time management skills with the ability to handle multiple projects and deadlines
  • Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal / external partners
  • Ability to analyze and research information
  • Self-motivated, driven and takes initiative
  • Prior customer service experience (financial services background preferred)
  • Proficiency in Microsoft Word, Excel, and PowerPoint; CRM applications
  • Series 7 and 66 licenses preferred
  • Pay Range : 22.82-$38.04 / hour

    Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

    Company Overview :

    LPL Financial Holdings Inc. (Nasdaq : LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.

    At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

    Join LPL Financial : Where Your Potential Meets Opportunity

    At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

    Why LPL?

  • Innovative Environment : We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!
  • Limitless Career Potential : Your career at LPL has no limits, only amazing potential. Learn more about our careers here!
  • Unified Mission : We are one team on one mission-taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!
  • Impactful Work : Our size is just right for you to make a real impact. Learn more here!
  • Commitment to Equality : We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!
  • Community Focus : We care for our communities and encourage our employees to do the same. Learn more here!
  • Benefits and Total Rewards : Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!
  • Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

    Information on Interviews :

    LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (855) 575-6947.

    EAC1.22.25

    Salary : $23 - $38

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