Associate Service Consultant (AI Trading)

Job Overview :

The AI Trading team is responsible for executing all Alternative Investment trades with operational excellence and continual risk-mitigation as we assist Advisors with entering trades, resolve difficult issues in a timely and well-communicated manner while working to prevent repeat scenarios, and partner across the firm to develop and implement more automated technology within this product space. This person will be willing and able to teach and learn from peers, take direction yet be a self-starter, and must display strong multi-tasking abilities.

This Associate must be passionate about customer service and innovative problem solving as they collaborate with teammates, our advisors and their clients to create a more efficient and transparent Alternative Investment trading experience. With a hunger for learning and applying new skills, this Associate must be a detailed big-picture thinker as they work through complex situations to find long-term solutions, considering risk and compliance as they teach our Advisor how to do AI business at LPL Financial. This Associate should be well spoken, an active listener, and be able to maintain working knowledge of several complex products and operational details at once.

Responsibilities :

Work in a call center environment, handling an average of 30 calls per day from Financial Advisors and their assistants, clients, sponsor companies and third party callers. Participate in coaching sessions to ensure accuracy of information and best practices for the service line.

Make outbound calls to assist Advisors and clients regarding purchase or redemption items

Understand and help educate callers on the various product types offered on the Alternative Investment platform, differences between products, fees, and basic risk associated with each investment type

Educate Advisors and their clients on all processes related to transacting AI purchases and redemptions. Consistently provide up-to-date and accurate information including document requirements, SLAs and deadlines to mitigate the risk of missed trades. Anticipate Advisor and client needs by providing next steps, best practices, and resources for education in the AI space

Maintain a working knowledge of the team’s operating procedures. Complete all operational responsibilities according to established procedures, understanding the risk and downstream impacts for Advisors, clients, and LPL as a firm.

Work through complex situations to understand the root cause of a problem, work with Service Consultants and management to determine the appropriate solution, and implement said solution. Provide any assistance or education required to mitigate reoccurrence of the same error

Escalate complex matters to Service Consultants or management when appropriate, staying apprised of developments and acting as the point-of-contact for the advisor or client until resolution

Perform QC on completed items and provide peer-to-peer feedback as necessary, also accepting peer-to-peer feedback from teammates

Routinely review established operations to assess efficiency and risk mitigation. Present ideas to management and assist in implementing any changes or new procedures accordingly

Attend and contribute to all team huddles and meetings

Maintain daily and weekly reporting

Escalate to Service Consultant or management any technology issues or delays, other mistakes and errors, and any other items that might present operational, financial, or reputational risk to the firm

Assist with testing for our Order Entry platform, AI Database, and any other items as assigned

Contribute to special projects as assigned

What are we looking for?

We want strong collaborators who can deliver a world-class client experience . We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented , and are able to execute in a way that encourages creativity and continuous improvement .

Requirements :

Bachelor’s degree in a related field or 2 years equivalent experience

2 years of Customer Service experience and the ability to demonstrate operational excellence

Core Requirement :

Self-starter with the ability to work well with teammates, internal departments, and external contacts

Attention to detail

Solutions-oriented

Strong multi-tasking and time management skills

Strong written and oral communication skills

Preferences :

Advanced Microsoft Office skills

Advance Excel knowledge

SIE or Series 7

Pay Range :

20.48-$34.13 / hourActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview :

LPL Financial Holdings Inc. (Nasdaq : LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Join LPL Financial : Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Salary : $20 - $34