What are the responsibilities and job description for the AVP, Client Experience Manager - IS position at LPL Financial?

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

LPL Financial (Nasdaq : LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader

in the markets we serve, supporting more than 22,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview :

As the leader in delivering an elite and differentiated service experience, the role will be responsible for working closely with our Service, Operations, Supervision and Relationship Management teams to support one of LPL’s largest Institutional clients. This role will play a critical part in ensuring the client’s day-to-day satisfaction with LPL. Your primary responsibilities include ensuring seamless operational support, addressing client needs and concerns, and enhancing the overall client experience. You will collaborate closely with internal teams to optimize processes, implement best practices, and resolve operational issues efficiently. Your expertise in financial services, combined with strong interpersonal skills, will help you build trust and foster long-term partnerships. Your ability to analyze data, identify trends, and provide strategic insights will be crucial in driving operational excellence and client satisfaction.

Responsibilities :

Serve as primary point of contact for complex cases and escalations and ensure they are addressed in a timely manner and with high accuracy.

Work with cross functional leadership teams to partner in resolving friction items and identify continuous improvement opportunities to increase ease of doing business.

Ensure connectivity and communication between roles via regular team meetings and status updates.

Utilize and maintain a client-level performance dashboard, including Net Promoter Score, Pod optimization metrics, case resolutions and response times, continuous improvement opportunities identified for the firm, and overall retention which either meet or exceed goals set.

Target 50% of time will be spent on proactive outreach campaigns (reducing items not in good order (NIGO), specialized training, etc.), 50% of the time will be spent on reactive day-to-day case escalations, problem solving and team / individual check-ins either via the phone or email.

Utilize key metrics and reporting to proactively identity trends.

Solicit feedback to identify opportunities for personalization and program improvement.

Relationship building and collaboration with internal partners and clients to overcome obstacles and find solutions and explain / understand the “why”.

Work with leadership team to identify and execute professional development opportunities for all staff.

Resolve performance and staffing issues and quickly escalate any risks and concerns to leadership.

Participate in town halls, webinars and client engagement strategies as needed and influence our client’s firm-wide experience with LPL.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience . We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented , and are able to execute in a way that encourages creativity and continuous improvement .

Requirements :

Minimum of 3 years’ experience in the finance industry with strong background in service, operations, compliance or relationship management.

Bachelor’s degree or 2 years of college level courses with commensurate financial services work experience

Series 7 required or obtained within 90 days

Core Competencies :

Finance industry experience required, with focus on customer facing roles and organizations

Experience working in service and / or supervisory teams within a broker-dealer or custodian

An entrepreneurial mindset that supports continuous improvement and innovation.

Ability to multi-task, work on multiple priorities, work independently and as a team in an ambiguous and dynamic environment

Professional demeanor with strong written and verbal communication

Organized and strong problem-solver

LI-PA

Pay Range :

84,300.00 - $140,500.00Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Salary : $84,300 - $140,500

Apply for this job

Receive alerts for other AVP, Client Experience Manager - IS job openings

AVP, Client Experience Manager - IS

What are the responsibilities and job description for the AVP, Client Experience Manager - IS position at LPL Financial?

What is the career path for a AVP, Client Experience Manager - IS?

Job openings at LPL Financial

Not the job you're looking for? Here are some other AVP, Client Experience Manager - IS jobs in the Fort Mill, SC area that may be a better fit.

We don't have any other AVP, Client Experience Manager - IS jobs in the Fort Mill, SC area right now.

AI Assistant is available now!