What are the responsibilities and job description for the Client service associate position at LPL Financial?
Job Overview :
The primary role of the Client Service Associate (CSA) is to provide administrative support to an advisor or team of advisors, including any and all daily, monthly, and annual tasks.
Responsibilities :
- Inbound client calls, schedule appointments, and prepare materials for client meetings
- Keep client management systems up-to-date with client information
- Assist with various documentation requirements for new business
- Manage account activities that are operational in nature new accounts, cash management, transfers, and account maintenance (e.
g., periodic distributions, debits)
- Conduct proactive outreach to clients and advisors on time sensitive activities (e.g., RMDs)
- Assume ownership of inquiries and requests; communicate with internal departments to ensure clients’ expectations for timely service delivery are met
- Educate clients on account services, capabilities, and new technology eSignature, paperless statements, Account View (client portal), etc.
- Partners with Financial Advisor to strategize on opportunities to meet the needs of clients
- May assist in executing trades for clients as needed to support the Financial Advisor
Requirements :
- Strong customer focus, excellent verbal and written communication skills; able to explain complex information clearly and simply
- Proven ability to independently and efficiently manage multiple projects concurrently in a fast-paced environment
- Organized with a strong attention to detail and problem-solving abilities
- Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal / external partners
- Strong analytical skills and ability to research information
- Demonstrates drive, initiative, and motivation
- Proficiency in Microsoft Word, Excel, and PowerPoint; CRM applications
- Able to utilize internal resources, training & self-service options available such as iKnow, Resource Center, LPLU, etc.
- Prior Customer Service experience in financial services required
- Satisfactory completion of LPL Office Essentials or equivalent within 90 days of role
Preferences :
- Bachelor’s degree; preferably in Business, Accounting or Finance
- Experience working with Financial Advisors, Branch and Home Office support teams
- 2-7 years brokerage / financial services industry knowledge
- Series 7 and / or Series 66 license
Pay Range :
$22.82-$38.04 / hourActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.
Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.
Your recruiter will be happy to discuss all that LPL has to offer!
Last updated : 2024-11-08
Salary : $23 - $38
