What are the responsibilities and job description for the Director of Digital Transformation and Ops Consulting position at LPL Financial?
Director of Digital Transformation and Ops Consulting
Oversee digital transformation and operational efficiency initiatives to improve technology understanding and drive business outcomes.
Responsibilities:
- Conduct thorough customer needs assessments through interviews, market research, and competitive analysis.
- Develop and maintain expertise on customer needs and lead multi-faceted feedback loops for continuous product/service improvement.
- Partner with internal stakeholders to research, propose, pilot, and launch new digital products/services using innovative and agile methods.
- Source and evaluate the latest technologies and tools, while maintaining professional/technical knowledge through conferences, networking, and community participation.
- Define product development roadmaps, key features, and manage development cycles with clear schedules, deliverables, and milestones.
- Establish metrics to measure product success and identify necessary enhancements.
- Collaborate with IT partners to identify, recommend, and implement new technologies, including requirements, functional specs, epics, and features.
- Refine key attributes of offerings, including business case, pricing, economics, and operating models.
- Clearly articulate and pitch Technology Consulting strategy and product vision to senior executives, internal partners, and prospects.
- Evaluate and enhance existing customer satisfaction.
- Establish product portfolio vision and lay groundwork for execution.
- Own and execute projects, meeting deadlines with minimal oversight, and tracking/communicating project timelines, status, milestones, and blockers.
- Lead ops/efficiency consulting initiatives to optimize platform performance and streamline processes.
- Implement best practices for operational efficiency/effectiveness across the platform.
