IT Change Management Manager

Job Overview :

The IT Change Management Manager is a people, process, and transformational leader possessing advanced IT Change Management practice experience in alignment with best practices such as ITIL, COBIT, and ServiceNow. This person has a proven track record in advancing IT Change Management oversight and risk management in the cloud ecosystem, interfacing with AWS tooling, and implementing automated change functions leveraging CI / CD pipeline. The IT Change Management Manager has advanced experience using ServiceNow to evaluate and mitigate potential impact, risk, and CI change collisions.

Responsibilities :

Govern IT Change Management Policies & Standards

Develop, maintain, and communicate Change Management Critical Success Factors (CSF’s) and Key Performance Indicators (KPI’s)

Partner with application development, infrastructure & operations, release management, DevOps, Cloud teams, and other key stakeholders to modernize and optimize Change Management Practices

Lead efforts to increase standard change usage, create change models and use automated checks, testing, and deployment to optimize change management functions

Coach & guide direct reports on change management best practices and standards

Partner with internal and external auditors to ensure compliance

Collaborate and partner with ServiceNow Product Manager to modernize and optimize the ServiceNow Change Management application

What are we looking for?

We want strong collaborators who can deliver a world-class client experience . We are looking for people who thrive in a fast-paced environment , are client-focused , team oriented , and are able to execute in a way that encourages creativity and continuous improvement .

Requirements :

Bachelor’s Degree in Business Management, Process Improvement, Computer Science, or a similar field of study

5 years of IT Service Management Frameworks (ITIL, COBIT, etc.)

5 years of ServiceNow experience

3 years of SOC2, SOX and other regulatory entities

7 years of leading small to medium size teams

Core Competencies :

Strong communication and leadership skills

Ability to partner effectively and execute

Flexible, driven, and results-oriented

Preferences :

Advanced understanding of ITSM Incident, Problem, Change, and Release Management

Advanced experience in Change Conflict Detection

Advanced experience in automated Change Management processes

LI-Hybrid

Pay Range :

117,400.00 - $195,600.00Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Salary : $117,400 - $195,600