What are the responsibilities and job description for the Sr. Desktop Support Technician position at LPL Financial?
Job Overview :
The Sr. Desktop Support Technician assists customers, end users and operating staff with technical support of computers, applications, and related technology. Interaction with multiple levels of end users, managers, VIPs and local technical staff is required. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Responsibilities :
Accurately test, identify, repair, resolve, and document end-user technical issues for basic desktop / laptop / workstation support, basic connectivity support (wired and wireless), PDAs, and basic printer support.
Troubleshoot and resolve software issues. Install, configure, reconfigure or reinstall desktop software including remote support.
Reimage computers / hard drives in accordance with standards.
Perform Move, Add, and Change functions including installation and decommission.
Install, configure, and troubleshoot Windows-based operating systems, Microsoft Office and Internet browsers.
Install, configure, and troubleshoot MAC / Apple-based operating systems and proprietary applications.
Configures and supports remote users including VPN client and connectivity.
Back up and restore settings and associated systems administration activities
Take ownership of issues from end to end to reach a resolution for all appropriate requests and incidents.
Troubleshoots incidents and fulfills requests within established SLAs.
Adheres to Desktop and End User Computing processes, procedures, policies, and job aids.
Provides a high touch, business-aware, personalized, world-class customer service.
Provide basic first-level troubleshooting for IP Phone related issues.
Categorize and prioritize end-user support requests and service requests by utilizing the ticketing system to track tickets and provide up-to-date status and information.
Perform asset inventory activities as needed.
Train and orient staff on the use of hardware and software.
Recommend and / or perform upgrades on systems as required.
What are we looking for?
We want strong collaborators who can deliver a world-class client experience . We are looking for people who thrive in a fast-paced environment , are client-focused , team oriented , and are able to execute in a way that encourages creativity and continuous improvement .
Requirements :
3-4 years of experience in the field supporting senior-level management
Strong Microsoft Office skills (Outlook, Word, and Excel)
Strong Microsoft operating System installation and troubleshooting skills
Strong Break / Fix skills for desktops, iPads, conference rooms, MFPs, and Printers
Rotational On-call for executive support. Position will be onsite 5x a week.
Core Competencies :
Strong written and verbal communication skills
Possesses a friendly, can-do attitude.
Must be detail oriented and self-motivated
Strong customer service skills. Ability to provide consistent, excellent customer support to the entire staff, representing a variety of personalities and management levels
Physical ability to lift 30-50lbs daily
Preferences :
Familiarity with Software Distribution tools such as SCCM preferred.
Experience with Active Directory, Group policies, anti-virus software, Windows domain networking, local area networking.
Experience with wireless technology such as Android, iPhones, iPads, Tablets, remote access software, wireless routers, personal firewall, VPN and Citrix.
Broad experience in IT-related services with basic understanding of Networks, Servers and Telecoms
Ability to perform in a dynamic environment with changing schedules and priorities.
LI-Onsite
Pay Range :
35.86-$59.77 / hourActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Salary : $36 - $60
