VP, Advisor Experience Rapid Response Team

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

Job Overview:

LPL Financial is seeking a dynamic and experienced Software Development Manager for our Advisor Experience Technology Rapid Response Team (RRT) to drive operational excellence and enhance the stability and resilience of our advisor-facing applications.

This role is pivotal in ensuring swift impact resolution, minimizing downtime, and fostering a culture of continuous improvement. The ideal candidate will possess a strong background in technical delivery, incident management, team leadership, and cross-functional collaboration, focusing on delivering exceptional results.

This is an exciting opportunity to lead a critical function within our organization, driving meaningful change and enhancing the advisor experience. If you are passionate about operational excellence and have a track record of success in DevOps, Process optimization, incident management, we invite you to apply and be part of our journey toward greater resilience and efficiency.

Responsibilities:

• Development and Strategy: Develop and implement best practices for incident management and response, fostering a proactive approach to incident resolution.

• Matrixed Leadership: Navigate and lead matrixed efforts across various teams and departments, ensuring effective collaboration and communication. Manage reporting structures that span multiple functions, facilitating alignment and accountability.

• Incident Management: Oversee the triage, detection, debugging, and resolution of production incidents. Ensure that the team is equipped to respond rapidly and effectively to minimize the impact on advisor workflows while maintaining high service delivery standards.

• Collaboration with Executive Constituents: Engage with multiple CIO-level stakeholders to communicate incident statuses, strategic initiatives, and performance metrics. Build strong relationships to ensure alignment on priorities and resource allocation.

• Performance Metrics: Establish and monitor key performance indicators (KPIs) related to incident response, including Mean Time to Recovery (MTTR), deployment frequency, and overall system availability. Use data-driven insights to inform decision-making and drive improvements.

• Continuous Improvement: Conduct post-incident reviews to identify root causes and implement corrective actions. Promote a blameless culture that encourages learning and innovation, ensuring that lessons learned are documented and shared across the organization.

• Training and Development: Mentor team members, providing training on tools and processes. Ensure the team stays current with industry best practices and technologies, fostering a culture of continuous learning and professional growth.

• Reporting and Communication: Prepare and present executive reporting on team performance, advisor impact trends, and improvement initiatives to senior management and stakeholders. Communicate effectively to ensure all parties are informed and aligned on incident management strategies.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

• Technical Expertise: 7-10 years of experience with .NET, Java, Angular, JavaScript, SQL Server, AWS, Git, Visual Studio, and front-end technologies including CSS, semantic HTML, and responsive design.

• Software Development and SRE: 7-10 years of experience in Software development and/or site reliability engineering.

• Agile Processes: 6-8 years of proven experience with Scaled Agile development processes, including a strong understanding of SAFE and ITIL frameworks.

• Application telemetry and monitoring: 6-8 years of proven experience and strong understanding of application development and monitoring tools, with familiarity in cloud-based environments and DevOps practices.

• Cross-Functional Collaboration: 6 years of proven ability to work effectively on cross-functional teams in a matrixed environment, demonstrating excellent executive communication and interpersonal skills.

• Stakeholder Engagement: 2-3 years of proven experience building strong relationships with executive stakeholders, including CIO-level constituents, to ensure alignment and support for team objectives.

Preferences:

• Innovative Problem-Solving: Demonstrated ability to implement innovative solutions to complex problems, with a data-driven mindset.

• Leadership Experience: Previous experience in a leadership role within software development teams.

• Advanced Certifications: Certifications in Agile (e.g., Certified ScrumMaster), ITIL, or SAFE.

• Continuous Improvement: Experience in fostering a culture of continuous improvement through regular training sessions and knowledge-sharing initiatives.

Goals and Objectives:

• Achieve a 30% reduction in MTTR within the first year of operation, demonstrating the effectiveness of the RRT.

• Establish a robust DevOps and incident management process and framework that enhances the overall stability of advisor-facing applications and improves delivery.

• Foster a culture of continuous improvement, with regular training sessions and knowledge-sharing initiatives that empower team members.

• Develop and maintain strong relationships with key stakeholders, including multiple CIO-level constituents, to ensure alignment and support for the Rapid Response Team’s objectives, enhancing overall organizational resilience.

Core Competencies:

• Proven ability to work effectively on cross-functional teams in a matrixed environment.

• Excellent executive communication and interpersonal skills, with a strong focus on collaboration and relationship-building.

• Ability to influence and drive change across the organization.

• Strong problem-solving abilities and a data-driven mindset.

• Experience in analyzing incident trends and implementing process improvements to enhance operational efficiency.

Pay Range:

$155,288-$258,813/year Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

• Impactful Work: Our size is just right for you to make a real impact. !

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. !

• Community Focus: We care for our communities and encourage our employees to do the same. !

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. !

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

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