What are the responsibilities and job description for the VP Continuous Improvement position at LPL Financial?

Job Overview :

The VP, Continuous Improvement will work with both senior management and frontline personnel alike to understand and document current state and identify and implement improvements to workflows from a people, process and technology perspective. They will be critical to the success of performance improvement within functions as teams adopt Lean Management System practices. The VP, Continuous Improvement will be seen as a thought leader and a hands-on coach for the business as they adopt Lean Tools in the daily management of their business.

Responsibilities :

Data Analysis : Identifies data source, gathers and analyzes data relevant to processes identified for process improvement initiatives. May recommend data requirements. Develop and evaluate metrics to measure process improvement outcomes and their alignment with strategic program objective.
Research : May research and summarize best practice standards relevant to process management. Makes recommendations on appropriate solutions based on research.
Process Architecture : Designs processes using defined methods. Ensures process mapping is complete; provides feedback and guidance to less senior analysts / consultants. Interviews stakeholders and process owners to define processes.
Process Recommendations : Prepares process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for less complex processes or for portions of larger or inter-related processes. Lead and facilitate business process improvement sessions to develop processes as well as collaborate on process assessment, streamlining, redesign and opportunities for improvement or automation / RPA. Expected to apply Lean Six Sigma concepts and techniques to process improvement initiatives, including completing Lean Six Sigma analyses and tasks.
Performance Management & Control : Develops performance metrics to ensure process success. Reviews data post- implementation to measure outcomes and impacts. May develop recommendations to minimize impacts.
Change Management : Participate in change management activities associated with process improvement. Engages leadership and stakeholders to obtain support and buy in for changes. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives.

Engage with business stakeholders to identify challenges and objectives. In partnership with business stakeholders, build, analyze and transform operating processes across Finance, Operations, Risk, Service and Supervision. Drive growth mindset and continuous improvement through coaching / training of the business process managers / analysts within the FORSS organization.

Requirements :

Bachelor’s degree in Business, Engineering, or Industrial Engineering

Minimum of 8 years of experience in process improvement and process re-engineering domains in wealth management or related industry

Experience working within and deploying continuous improvement management system (i.e. Danaher Business Systems, McKinsey-style Lean Management System, etc.)

Direct experience leading and transforming end-to-end process improvement; designing processes and defining metrics

Deep knowledge of and experience designing and building processes within the financial services industry

Expertise in Lean and experience deploying Lean Tools (Huddle-boards, Standard Work, Kaizen, Root-Cause problem solving, WILO / DILO, etc.)

Extensive experience coaching all levels of management in performance / process improvement

Demonstrated expertise in defining and analyzing performance metrics leveraging process design best practices

Preferences :

Lean Six Sigma Black Belt is preferred. Master Black Belt is highly desirable.

Extensive experience facilitating Kaizen and implementing / supporting a Lean Management System

Creative, adaptive and an experienced practitioner; with a growth mindset and superior collaboration skills

Experience in training employees on business process standardization practices

Ability to create and stop and see the big picture while also rolling up the sleeves to "get into the details" as needed

Superior communication and collaboration skills with the ability to communicate effectively at all levels of the organization; inclusive of written and verbal communications

Ability to work with minimal guidance and supervision

Experience in a fast moving, entrepreneurial environment

Pay Range :

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

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