What are the responsibilities and job description for the VP, Incident Management position at LPL Financial?
Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!
Job Overview :
Reporting to the VPII of Production Services, this position will manage customer-impacting incidents and executive-level customer escalations on a 24 / 7 basis. You will collaborate with Infrastructure, Engineering, Site Reliability Engineering, Technical Support, Product Owners, Customer Success, and Business Leadership to ensure the highest level of support experience for LPL customers. This person will have the leadership skills, technical infrastructure expertise, and communication skills required to oversee and manage critical incident events for LPL focused on reducing MTTR and implementing appropriate processes and procedures to improve incident bridge response, command and control, and NOC first call / alert resolution.
Responsibilities :
- Coordinate Incident Response across multiple functions for complex cloud service outages and contribute to continuously evolving Incident Management processes and procedures
- Partner across Technology and Business units to exceed the standards of availability and performance that enable our clients to perform their business functions
- Provide support 24 / 7 / 365, ensuring fast and effective incident management
- Overall people management of the Services Operations Team, including performance management, feedback, and career development
- Manage Service / Contract / SLAs for service providers and quarterly business reviews
- Build strong customer / stakeholder relationships across Infrastructure, Operations, Information Security, application teams, and third-party service providers to optimize operational resiliency
- Conduct root cause analysis / post-mortem meetings after impactful incidents for lessons learned and preventive recurrence
- Integrate reports, key performance indicators (KPIs), metrics packages, and related information for technology team leadership
What are we looking for?
We want strong collaborators who can deliver a world-class client experience . We are looking for people who thrive in a fast-paced environment , are client-focused , team oriented , and are able to execute in a way that encourages creativity and continuous improvement .
Requirements :
Core Competencies :
Preferences :
LI-SA
Pay Range :
139,500-$232,500 / year
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview :
LPL Financial Holdings Inc. (Nasdaq : LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
Join LPL Financial : Where Your Potential Meets Opportunity
At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.
Why LPL?
Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews :
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (855) 575-6947.
EAC1.22.25
Salary : $139,500 - $232,500
