Job Description
Job Description
Job Overview :
The Banquet Manager at Palm House is responsible for overseeing the planning, coordination, and execution of all banquet events within the hotel. This role involves managing both the front-of-house and back-of-house operations for banquets, ensuring that all events are executed flawlessly and exceed guest expectations. The Banquet Manager will work closely with the sales and catering teams, as well as other hotel departments, to ensure seamless event delivery from start to finish.
Key Responsibilities :
Event Coordination & Execution :
Oversee the entire banquet operation, ensuring all events are executed according to client specifications and Palm House standards.
- Coordinate with clients, sales, and catering teams to plan and execute events, ensuring that all details are aligned with client expectations.
- Supervise event set-up, service, and breakdown, ensuring efficient use of resources and on-time completion.
- Manage event staff to ensure that the service is of the highest standard, ensuring a smooth flow of operations.
- Address any guest or client concerns during events, ensuring prompt and professional resolution.
Team Leadership & Development :
Lead, train, and motivate a team of banquet staff to ensure exceptional service delivery.
Conduct regular team meetings to communicate event details, reinforce company standards, and ensure all staff are aligned on expectations.Evaluate staff performance, provide constructive feedback, and support their ongoing development.Maintain a positive and collaborative working environment, fostering a culture of professionalism and teamwork.Operational Management :
Manage the set-up and break-down of banquet rooms, ensuring that they are clean, organized, and ready for service in accordance with event requirements.
Ensure that all banquet equipment, including linens, furniture, and audiovisual equipment, is prepared and available for each event.Monitor inventory of banquet supplies, including tableware, glassware, linens, and décor, ensuring items are well-maintained and stocked.Work closely with the kitchen team to ensure seamless coordination between the front and back-of-house during events.Guest Service Excellence :
Ensure that guests' needs are met with the highest level of attention and professionalism, exceeding their expectations.
Handle special guest requests and resolve issues quickly and efficiently to ensure guest satisfaction.Maintain the hotel’s reputation by providing exceptional experiences for every event, from intimate gatherings to large-scale banquets.Solicit and act upon feedback from clients and guests to continuously improve services.Financial & Budget Oversight :
Assist in the development of budgets and forecasts for banquet operations.
Track event costs and manage labor to ensure efficient budget adherence and minimize waste.Work with the sales team to ensure that events meet financial goals and deliver profitability while maintaining high standards of service.Ensure that all event billing and charges are accurate and processed promptly.Compliance & Safety :
Adhere to all health, safety, and sanitation standards to ensure a safe working environment for all staff and guests.
Ensure compliance with licensing laws, health and safety regulations, and Palm House policies.Maintain a clean and organized banquet environment, ensuring that all safety protocols are followed.Qualifications :
Previous experience as a Banquet Manager, Catering Manager, or in a similar role within a luxury hotel or upscale event setting.Strong leadership skills with the ability to motivate and manage a team in a fast-paced environment.Exceptional customer service and communication skills, with the ability to interact with clients, guests, and team members professionally.Proven experience in managing and executing large-scale events, including weddings, corporate events, and conferences.Strong organizational skills with the ability to manage multiple events and deadlines simultaneously.In-depth knowledge of banquet operations, food and beverage service, and event planning.Ability to work flexible hours, including evenings, weekends, and holidays, depending on event schedules.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and banquet event management software.A degree in Hospitality Management, Event Planning, or a related field is preferred, but not required.Physical Requirements :
Ability to stand for extended periods and move quickly between banquet rooms.Ability to lift up to 50 pounds for event set-up and break-down.Ability to work in a high-pressure, fast-paced environment while maintaining a focus on quality and service.
